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Macildowie Recruitment and Retention
Leicester
THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Administrator working for a growing organisation based in Enderby. This is a permanent full time position which offers hybrid working. THE ROLE & YOUR RESPONSIBILITIES: To answer calls and take claim ownership where possibleDeal with queries across all departments withi
Job Source: Macildowie Recruitment and RetentionER Recruitment Limited
Leicester
Customer Service Advisor Syston, Leicestershire - Hybrid working (2 days office based) £23,500 - £25,000 p.a. Start Date 24th June Do you enjoy being on the phones building rapport & handling customer queries? Have you previously worked in a call centre or customer service office environment? Would you like to be a part of a modern, innovate lea
Job Source: ER Recruitment LimitedBrook Street
Wilford
We have a new exciting opportunity for you to work with a well-known company based in Nottingham in their customer service department. We are looking for 15 experienced customer service individuals that are looking for their next challenge. The role is temporary, for 8 weeks, with two start dates. The first 7 will be starting on the 12th June an
Job Source: Brook StreetWarwickshire CC Contract
Bedworth
Are you passionate about delivering exceptional customer service? Are you confident dealing with vulnerable adults in a compassionate and empathetic manner? We are looking for dedicated Customer Service Advisor's to join the team in Bedworth and become the friendly face and voice of their centres. Job Title: Customer Service Advisor Duration: 6
Job Source: Warwickshire CC ContractThe Talent Crowd
Leicester
Elevate your career with a distinguished international organisation experiencing a significant phase of expansion. This esteemed company is seeking dedicated customer service professionals to enhance their dynamic team in Leicester.Step into a role that recognises and rewards your commitment to excellence in customer service with a generous remuner
Job Source: The Talent CrowdJT Recruit
Loughborough, Leicestershire
Our Local Authority are currently looking for a Customer Service Advisor to join them on a temporary basis. Location – Loughborough Pay Rate – £11.44ph 20 Hours Per Week – Temporary Role – Around 3 months We are looking for enthusiastic and committed part-time advisors to join our Customer Services team to deal with enquiries. * You will have
Job Source: JT RecruitService Care Solutions
Loughborough, Leicestershire
Job Title - Customer Service Advisor Location - Loughborough LE11 Contract - Sept 2024 Hours - 20 Role summary - This company is seeking three part-time Customer Service Advisors to join their team to handle enquiries from the public. The successful candidates will be responsible for providing information and advice in a busy customer service e
Job Source: Service Care SolutionsBrook Street UK
Loughborough
Customer Service Advisor Location - Loughborough Hours - Full time Shift work (12hour shifts, 4 on - 4 off) Salary - £11.44, DBS required Brook Street have the pleasure of supporting a Customer Service Advisor Role in Loughborough Front Office/Reception Establish positive relationships with the residents, Res-Life Team, colleagues, suppliers and st
Job Source: Brook Street UKLeicester
Role overview
ID: 2024-5057
Entity: Vistry
Region: Vistry North East Midlands
Department: Customer Service
Contract Type: Permanent - Full Time
Job Location: Enderby, Leicestershire
Date Posted: 09.05.2024
We have a new opportunity for a Customer Service Advisor to join our team within Vistry North East Midlands, at our office in Enderby, Leicestershire. As our Customer Service Advisor you provide an exceptional customer care service to all Vistry Clients in accordance with the guidelines specified within the associated contract conditions. The Customer Service Advisor will provide an exceptional customer care service to all Vistry customers, managing reported defects from handover for 24 months.
Let’s cut to the chase, what’s in it for you... Competitive basic salary and annual bonus
Company car, car allowance or travel allowance
Up to 33 days annual leave plus bank holidays
Private Healthcare
Enhanced maternity, paternity and adoption leave
Competitive contributory pension scheme
Life assurance – 4 x your annual salary
Share incentive schemes
Employee rewards portal with many more benefits...
In return, what we would like from you... Behave in line with our company values – Integrity, Caring and Quality
Excellent customer focus with construction based customer service background preferred
Good working knowledge of Excel, Word and Outlook
Excellent communication skills
Confident phone manner
Organised and self motivated
Able to work as part of a small team with established processes and procedures
The ability to manage difficult customers over the phone and understand and explain building related issues.
Accurate and consistent approach
Practical knowledge of NHBC, LABC & Premier Guarantee guidelines
Experience in a Customer Service role within the housebuilding industry
Positive attitude towards teamwork
More about the Customer Service Advisor role... Handle incoming Customer calls
Logging and allocation of reported defects on web-based software
Progress chase defects with staff and the supply chain
Work within agreed SLAs, which vary from contract to contract
Identify trends and common issues
Confirm defects are correctly reported and filter out damage, vandalism and mis-use
Develop working relationship with key contacts at Housing Associations and Subcontractors
Positive communication with Customers via email and telephone
Handle complaints in a sensitive and consistent manner
Make decisions about progressing difficult issues and identify when internal escalation is necessary
Work within NHBC (or equivalent) guidelines and standard industry practice
Finally, let’s tell you a bit more about us...
We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most.
You’re probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there’s nowhere better to build your career. We’re proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.
#LI-KM1
Benefits
Agile Working
Offers a flexible way of working.
Annual Leave
Enjoy 28 days’ holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.
Pension with Legal & General
Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.
Volunteer Days
With 2 paid volunteer days a year, you can give back to communities and charities.
Why Vistry
Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Email Alert for Customer Service Advisor jobs in Leicester
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Please refresh the page and try again.
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