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Information Technology Support Engineer

London Area, United Kingdom

Company Description

AlTi Tiedemann Global (“ALTi”) is a NASDAQ listed global wealth and alternatives manager, in the business of turning powerful ideas into high-performing strategies and solutions. The firm currently manages or advises on approximately $68 billion in combined assets and has an expansive network with over 490 professionals across three continents

Whether our clients are individuals or institutions, foundations or family-led businesses, we offer a connected ecosystem of advice, solutions and innovative investment opportunities from across our global network..

We are passionate about finding better ways to serve our clients. We approach problems with open-mindedness and a restless entrepreneurial spirit to deliver more for clients.

Our culture is rooted in curiosity. We support the unique qualities of each team member and the entrepreneurial spirit shared by all of us. We come from different backgrounds and offer different perspectives. We believe these differences make us better suited for a fast-changing world.

As a growing global firm with offices in ten countries on four continents, we are looking for talented individuals to expand our team. If you share our passion for ideas and commitment to excellence, we want you to join us.

To learn more visit alti-global.com .

Job Description

We are looking for a highly motivated individual who is passionate about IT and keen to take the next step in their career. This role requires someone with excellent attention to detail, who enjoys troubleshooting and being the “go-to” person for IT related topics, whose at ease with technology and comfortable working in a professional and fast pace environment. The ideal candidate should also be eager to think differently, and enthusiastic about continuously improving and evolving our IT function.

Job Responsibilities

Providing support for our users and the office equipment along with remote support of our International user base

Troubleshoot desktop and system problems, diagnose and solve hardware/software

Task, Incident and problem management through ticket system

Provide exceptional service support to the business

Provide solution(s)/work around(s) to incidents and problems

Contribute to polices, processes and procedures

Install, maintain and support new applications

Prioritising and managing several open cases and mini projects at one time

Trend analysis and problem management

Establishing a good working relationship with the business and 3rd party’s

Keep up to date with advancements in technology

Review of services, application delivery, patching, MDM and Anti-Virus

Systems monitoring.

Supporting users on both hardware and Software applications

Administer backups and restore testing

Performance monitoring.

Administer Active Directory

Administer Azure environment

Qualifications

A solid academic background in IT / computer related, Physics, Maths or Engineering discipline, possibly combined with Business

1+ years' industry experience

Great interpersonal skills and an excellent telephone manner

Comfortable with working in a fast-paced environment

A thorough and detailed approach to problem solving

An ability to engage professionally and always deliver an exceptional client experience

An ability to work under pressure and respond to tight deadlines whilst prioritising workload

Personal accountability for on-time deliverables and delighting clients

A client centric attitude and a continual focus on end user experience

Proven track record of working with:

Hardware and peripherals including PCs, laptops, mobile devices

Office 365/Azure AD

Windows 10&11/Microsoft Server

Networking including LAN, WAN, firewalls and routers

Applications/software

Citrix

Zoom and Teams in-depth knowledge

Preferred certifications:

Microsoft

ITIL

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Information Technology Support Engineer jobs in London Area, United Kingdom

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