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VoIP Telecommunications Engineer

Belfast, Northern Ireland, United Kingdom

Responsibilities:

Install and support VoIP equipment at customer sites, ensuring service effectiveness within agreed timelines and company standards.

Maintain clear communication between accredited partners, sales teams, and customers for efficient service delivery.

Provide expert consultancy, advice, and support to customers based on their specific needs.

Act as a liaison between the company and third-party network service providers.

Ensure customers receive the most suitable VoIP solutions to meet their unique requirements.

Plan and coordinate comprehensive customer training on VoIP products and their benefits.

Organize travel and accommodation adhering to company procedures for efficient on-site visits.

Develop strong interpersonal and presentation skills to build trust and confidence during client interactions.

Complete all required documentation for equipment installation, configuration, and commissioning.

Drive complete customer satisfaction in all aspects of completed work.

Qualifications:

Minimum 3 years of VoIP experience

Strong understanding of telephony and/or LAN/WAN solutions

Excellent communication, interpersonal, and presentation skills

Ability to work independently and as part of a team

Strong analytical and problem-solving skills

Excellent time management and organizational skills

Valid driver's license

Ability to travel as required

Benefits:

Competitive salary and benefits package

Company Car

Opportunity for professional development and growth

Work in a dynamic and fast-paced environment

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