Customer Advisor
Nottingham
Purpose of the role:
Monday to Friday 9.00am - 5.00pm
Total 40 Hours a week
Your Mission Customer Advisor
Promote a 'residents first’ culture and ensure their expectations are met.
Take responsibility for management of the office.
Ensure that the customer service level is consistently high and the agreed service level agreement is followed.
Assist with the sales and marketing of the residence, working with the central Marketing and Sales teams to ensure minimum 98% occupancy year-on-year.
Address complaints and breaches of the residence code of conduct with residents and parents, gathering relevant evidence and preparing written outcomes. Escalate to the Property Manager where necessary.
Manage and communicate room cleans and reactive maintenance works.
Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable.
Provide out of hours support to the residence as required, to ensure that issues are escalated according to procedure.
Deliver on customer satisfaction targets.
Supervise on-site maintenance operations including planned preventative and reactive maintenance.
Supervise housekeeping operations to ensure that the site always remains presentable.
Implement and ensure that CAMS Standard Operating Procedures are adhered to by on-site staff and residents.
Work with the central team and local teams to ensure that a variety of fulfilling and relevant events are carried out regularly.
Your Track Record Customer Advisor
Excellent written and verbal communication skills
Ability to plan and prioritise
Strong attention to detail
Positive and enthusiastic attitude
Passionate about creating a customer-focused environment for residents
Professional and friendly demeanor
Flexible and adaptable
Proactive nature and ability to work on own initiative
Ability to work in a fast-paced environment
Excellent customer relationship skills