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The role of a supervised contact facilitator is to observe the interaction between parent(s) and child(ren) under the care of the Local Authority, and private proceedings.As a contact supervisor, you are there to accurately record progress the family are making and to look for evidence of this. In addition to this, you are also looking at how conta
The role of a supervised contact facilitator is to observe the interaction between parent(s) and child(ren) under the care of the Local Authority, and private proceedings.
As a contact supervisor, you are there to accurately record progress the family are making and to look for evidence of this. In addition to this, you are also looking at how con
Customer Service Advisor
Location: Romford
Salary: £25000 (Plus excellent bonus and benefit package)
Monday - Thursday between 8:00am - 8:00pm Friday 8:00am - 6:00pm (*40 hours a week*) (some flexibility is needed)
Our client is a fast-growing specialist in their field - they are currently in search for a strong Customer Service Advisor who can bri
Contact Centre Director (Consumer Sales) - Digital Learning in Higher Education!
£90-110k + 20% bonus
Central London (hybrid working)
Join a leader in the digital learning industry! I am working exclusively with a forward-thinking commercial company to hire a Contact Centre Director with experience of driving high performance in a direct to consume
Role: Contact Centre Specialist
Pay Rate: Competitive
Duration: 3-month contract, that has the potential to turn into a permanent role.
Hours: 9am - 5pm - office based
Location: Beaufort House, 15 St Botolph Street, London EC3A 7QU
Are you a people person? Are you a good listener who has the want to resolve customer issues?
Then this role is
My client in Central London is looking to appoint a talented Contact Centre Improvement Lead on a Contract basis.
The role will play a key role in supporting the current improvement programme, including embedding and training a new IT system. This is a very can-do role.
About the role:
Based in Central London (Hybrid):
Act as an operational lea
Venn Group is currently supporting a Local Authority client to recruit an interim Contact Centre Improvement Lead.
Daily rate: £400 umbrella
IR35 Status: Inside
Working to the Assistant Director for Resident Experience, the Contact Centre Improvement Lead will work across: Corporate Contact Centre including telephony systems and channel shift; Work
My client in Central London is looking to appoint a talented Contact Centre Improvement Lead on a Contract basis.
The role will play a key role in supporting the current improvement programme, including embedding and training a new IT system. This is a very can-do role.
About the role:
Based in Central London (Hybrid):
Act as an operational
Job Source: Spencer Clarke Group
Child Contact Centre Supervisor
Lewisham Central
£ 11500/annum
The role of a supervised contact facilitator is to observe the interaction between parent(s) and child(ren) under the care of the Local Authority, and private proceedings.
As a contact supervisor, you are there to accurately record progress the family are making and to look for evidence of this. In addition to this, you are also looking at how contact is working in line with the Every Child Matters Agenda and this evidence needs to be compiled in a factual observation based report. Facilitators should be aware they could be called upon to attend court and answer questions on some or all of the reports they have provided. The ideal applicant will need to have experience of working with children and families, ideally in an observational or supportive role.
Key responsibilities:
• To observe the contact session and make appropriate notes.
• It is not appropriate for the contact facilitator to enter into long conversations with the adult having contact.
• The contact facilitator may offer advice to the adult having contact if it is felt necessary due to the child/ren needs not being met.
• It is only as a last resort that the contact facilitator should take over the care of the child whilst there is another adult having contact present in the room.
• If the adult does have to leave the room briefly, the supervisor will then be responsible for the child for the brief period that the adult having contact is out of the room.