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Customer Service Team Leader - Financial Services

Peterborough

Join our client in a dynamic role where you'll lead and inspire a team to deliver exceptional customer service across our diverse product range!

Your responsibilities will include driving efficiency, supporting strategic initiatives, and spearheading improvement opportunities. Collaborate on innovative resourcing strategies to foster cost-effective growth while prioritising regulatory compliance and fair customer treatment.

With a focus on people development and performance management, you'll ensure a motivated and engaged team.

Elevate your career and make an impact!

Our client are an award-winning financial services company, providing products and services that help modern families thrive.

The Benefits

Competitive salaries and a generous bonus scheme

25 days paid holiday, plus bank holidays

Three paid days a year to volunteer at a local charity of your choice

Healthcare, life assurance and pension contributions

Training, team building and management development programmes

Enhanced maternity, paternity and adoption leave

Job Details:

Type: Full-time, 9-Month Fixed Term Contract (FTC), with potential permanent opportunity

Location: Peterborough

Salary: Up to £30k Required Skills & Qualifications:

Managerial experience in Financial Services or Customer Service operations.

Experience of Change Management or implementations of large projects/ changes within a business

Familiarity with Contact Centre Workforce Manageme...

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