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McRent
Shotts
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our customers. Main responsibilities Deliver excellent customer service, at all times, ensuring customers comfort and safety Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail Assist in keepi
Job Source: McRentSubway
Dumbarton
Role: Subway Team Leader Location: Dumbarton, G82 3BN Hours: Part-Time Hours Available / Permanent Hourly Rate: £11.94 per hour Company: Asda Express We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Subway Store! Our Shift Leaders are responsible for managing the store wh
Job Source: SubwayGreencore
Glasgow
We're a leading manufacturer of convenience food in the UK and our purpose is to make every day taste better. We're a vibrant, fast-paced leading food manufacturer. Employing around 13,600 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups
Job Source: GreencoreDX Network Services Limited
Motherwell
Total Contracted Hours: 40 An exciting new Team Leader opportunity at DX! *** This a Backshift / Afternoons vacancy*** All About You You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their ca
Job Source: DX Network Services Limited300 North Limited
Old Monkland
Role: Contract Team Leader Location: Bellshill Salary: £31,500 We are currently looking for a Contract Team Leader to work with our client in Bellshill. The ideal candidate will provide support to the teams and will focus on customer service, ensuring efficient delivery of back-office systems. Key Responsibilities: Lead a team of 6-7 admin
Job Source: 300 North LimitedSearch
Glasgow
Procurement ControllerHillington£27,000 (£28,000 after probation)Search are recruiting for a Procurement Controller to join a fast-paced procurement team in the Facilities Management Industry. Responsibilities include procurement administration, managing engineering part requirements, and supporting client and company processes. Applicants should
Job Source: SearchAnderson Knight
Scotstoun
Anderson Knight is recruiting for a Procurement Team leader for a well-established company based in Glasgow. The role involves aiding in procurement administration, managing engineering part requisites, facilitating client and company processes. A comprehensive grasp of contractual financial demands and business goals is essential. Typically, you
Job Source: Anderson KnightGreencore
Glasgow
We're a leading manufacturer of convenience food in the UK and our purpose is to make every day taste better. We're a vibrant, fast-paced leading food manufacturer. Employing around 13,600 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups a
Job Source: GreencoreGlasgow
Customer Service Team Leader
Location - Glasgow
Shift Pattern
Monday to Friday 9am - 5pm
Required to supervise, lead, and support the existing call centre team as well on-board new starts and carry out training. Manage the day-to-day operational aspects of the team and ensure effective and efficient running of the call centre. Ensure high levels of customer satisfaction are achieved.
KEY RESPONSIBILITIES & ACCOUNT ABILITIES
* Coach & develop the skills & knowledge levels of team members
* Champion and enforce the adoption of business culture and values
* Carry out regular 1-2-1s, developing a culture where training and development are part of the team, identifying actions and working with staff to ensure skills and knowledge are developed effectively
* Be accountable for the effective use of company's work scheduling system
* Provide leadership, development and coaching of call centre staff
* Support the review of processes & ways of working to increase efficiency's and productive collaborative working (this may involve internal projects)
* Support the team
* Ensure quality monitoring of calls/stats are being carried out regularly
* Ensure regular training is being carried out on processes
* Carry out weekly/monthly client reports
* Carry out daily, weekly & monthly checks on spreadsheets (night shift reports, etc.)
* Pull open job reports and send to staff
* Monitor daily, weekly and monthly AMK reports
* Manage team in accordance with office etiquette / guidelines ensuring staff are ready to start work on time and log in / out times are in accordance with scheduled breaks etc.
* Deal with complaints from clients, tenant or customers
* Liaise with operation supervisors on manpower
* Be accountable and ensure all tasks are carried out efficiently by staff
* Deal with holidays requested by staff
* Carry out reviews
* Carry out return to work interviews and absence reviews when required
* Rapidly escalate any staffing issues or client issues to SDM
* Manage call centre shift Rota
* Ensure adequate cover when required whilst being mindful of costs of overtime etc.
* Involvement in the recruitment process to include reviewing CV's, arranging interviews, being part of the interview panel
* Be part of the standby out of hours team (on a rotational basis)
* Attend client meetings when required
* Ensure all company escalation processes and procedures are followed
* Ensure all disciplinary matters are dealt with in line with company practice and procedures
* Ensure all data protection, H&S and other legislative requirements are applied and enforced
* Ensure any equipment faults, system faults are reported timeously to avoid staff downtime
If this Team Leader opportunity interests you apply ASAP for immediate consideration...
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Customer Service Team Leader jobs in Glasgow
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