Check-In / Customer Service Colleague
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£ 11.50/hour
Apply today to work as a Check-In Agent for our client - DHL, which is one of the main providers of ground handling operations for Easyjet across different UK airports.
Staffline is recruiting for Check-In Agents in Bristol.
The rate of pay is £11.50 per hour.
Enhanced overtime pay rates!
This role offers 20 hours or 30 hours per week, on a rotating basis. Shift patterns are 5 on 3 off for 30 hours or 3 on 6 off for 20 hours. The hours of work are:
- 3am to 12pm
- 4am to 1pm
- 12pm to 10pm
Please note that although part-time is available, you do need to be able to first commit to two weeks of full-time training, Monday-Friday.
Due to the nature of this role, all candidates will be asked to provide references covering the last 5 years of employment - and personal references for any gaps in employment. Candidates must be willing to undergo a DBS and CTC check.
Your Time at Work
As a Check-In Agent, you will be responsible for:
- Validating customer's documentation for travel
- Supporting passengers to check-in their baggage
- Reinforcing the rules for oversized luggage and ensuring the correct fees apply if the size/weight is over standards
- Consistently delivering the highest customer service
- Making the customers' journey positively memorable
- Processing customers for boarding
- Processing customers using manual and automated systems
- Assisting customers during disruption
- Ensuring complian...