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Macildowie Recruitment and Retention
United Kingdom
THE OPPORTUNITY: My client is currently looking to recruit for a Head of Contact Centre based in Leicestershire; this is a senior role in a rapidly expanding organisation.The Head of Contact Centre will manage the delivery of the support services we provide to customers across a range of contact channels including voice, e-mail and web-chat.The su
Job Source: Macildowie Recruitment and RetentionExcel Resourcing
Leicester
CENTRE MANAGER (MOTOR TRADE) – LEICESTER POSITION: CENTRE MANAGER LOCATION: LEICESTER (LE1) BASIC SALARY: £35,000 OTE: £41,000 + Are you currently looking for a new challenge within the motor trade? Do you have experience running a workshop? If so, look no further than this fantastic opportunity to join a well-established centre based in the L
Job Source: Excel ResourcingExcel Resourcing
LE1, Leicester, City of Leicester
CENTRE MANAGER (MOTOR TRADE) – LEICESTER POSITION: CENTRE MANAGER LOCATION: LEICESTER (LE1) BASIC SALARY: £35,000 OTE: £41,000 + Are you currently looking for a new challenge within the motor trade? Do you have experience running a workshop? If so, look no further than this fantastic opportunity to join a well-established centre based in the L
Job Source: Excel ResourcingThe Access Group
Loughborough
We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.?? Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you?? We offer a flexible, hybrid working envir
Job Source: The Access GroupKwik Fit
Rugby, Warwickshire
We are looking for an experienced Centre Manager (and ideally auto technician) who’s amazing with customers, can motivate their team, and manage workflows at a busy fast-fit Centre. Because bringing the team together to deliver our special brand of customer service is what makes Kwik Fit the UK’s biggest and best fast-fit specialist. * Proven mana
Job Source: Kwik FitOpus People Solutions Ltd
Rugby
Control Centre Operator Pay: £12.38 per hour with shifts 6am-6pm Location: Rugby Town Hall - onsite only Length: 6 months plus Do you enjoy working in a fast-paced environment? Do you possess excellent customer service skills? Opus People Solutions are recruiting on behalf of Rugby Borough Council for enthusiastic and customer service focused Contr
Job Source: Opus People Solutions LtdLCFC
Leicester
About The Role Leicester City FC are excited to be recruiting a new Sales Centre Representative, to be part of our Ticketing team within the Operations department. The position of Sales Centre Representative is an integral role at Leicester City Football Club, being the first, and sometimes only, point of contact between the Club and its supporters
Job Source: LCFCExplore Learning
Rugby
Job Description Why Explore Learning?: Are you ready to embark on an exciting journey that will transform the lives of children and empower you to make a lasting impact on your community? If you're passionate about education, business growth, and providing exceptional customer service, join our vibrant team at Explore Learning as an Education C
Job Source: Explore LearningUnited Kingdom
THE OPPORTUNITY: Macildowie are currently recruiting for a Contact Centre Manager working for a growing organisation based in Leicestershire.This is an exciting opportunity to work for a company that is a leader in their industry and has a strong focus on delivering exceptional customer service. As the successful candidate, you will be responsible for managing the day-to-day operations of the Contact Centre, ensuring that the team is delivering a high level of service to customers, you will be a natural leader, drive positive people engagement to motivate and in-still the right professional working behaviours within your team, whilst working to achieve SLAs within a fast-paced, pressurised environment.Working shoulder-to-shoulder with your team to develop, train and motivate, you will be required to work initially on a full-time basis within the contact centre (Monday-Friday) across a 37 hour working week, to drive the change required. There will be opportunities required for flexibility, and occasional weekend working, if crisis situations occur! THE ROLE & YOUR RESPONSIBILITIES: Managing budget and stockReconciling bank transactions.Arranging trainings.Liaising with suppliers.Effectively addressing clients' inquiries via telephone, email, and social media platforms. EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Proven experience managing a Contact Centre team, preferably within a highly regulated, financial services backgroundStrong leadership and people management skills; you will inspire, lead and value your teamExcellent communication and interpersonal skillsStrong analytical and problem-solving skills; driven by metrics, constantly reviewing and embedding processes and activity to ensure that your SLAs are metAbility to work under pressure and manage multiple priorities
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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
Contact Centre Manager jobs in United Kingdom
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