Product Support Engineer
York
£ 46,000 - 48,000 per annum, Inc benefits
Key Responsibilities:
Ensure products fully match our customer and market requirements by working closely with key internal and external stakeholders.
Ensure all build and test procedures capture keys aspects of a products functions.
Author build, test and production procedures.
Manage and oversee product ROV O&M Manuals including updates and new products.
Work with the Support team to conduct online product demonstrations and create meaningful online content suitable for social media.
Provide technical insight into Sales and Marketing literature.
Generate internal NCRs and champion the progress of remedial actions as required to address issues arising from customer reported issues.
Log and review all customer support enquiries using the database.
Take lead and clearly document corrective action activities and exercises.
Manage and oversee end-product cycle testing ensuring all products meet or where possible exceed market requirements.
Manage, update and create product Systems O&M Manuals
Manage, update and create internal production and integration procedures.
Working with the support team create online content including webinars and product demonstrations.
Oversee first article testing.
Assist the R&D department as required.
Complete technical bulletins as required.
Ensure our products...