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Call Centre Advisor

Swindon

Call Centre Advisor

Salary is dependent on experience

Permanent

Swindon

Hours - Monday to Friday 37.5 hours per week

Job Summary

We are currently recruiting for a Call Centre Advisor to join our busy and growing client based in Swindon.

Principle Accountabilities

* Respond to incoming telephone calls as necessary.

* To search computerised patient records, checking patient details and amending when required

* Take and transfer calls from other professionals to the most appropriate source.

* Promote best practice in the office.

* Use knowledge, experience, and questioning skills to prioritise workload.

* Identify and satisfy all patient queries by using initiative.

* Maintain high standards of personal appearance, timekeeping, attendance, and respect of company property.

* Commit to the belief of ‘always do what is right for the patient’.

* Competently manage and record information as required.

Skills, Knowledge & Experience

* Confident about working in a role where you enjoy seeking resolutions and successful outcomes.

* Flexible – willing to do what is necessary and go the 'extra mile' for patients.

* Excellent communication skills both written and verbal.

* Computer literate and willing to learn in-house systems

* Excellent attention to detail, adaptability, teamwork, and professional judgement

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