Call Centre Advisor
Swindon
Call Centre Advisor
Salary is dependent on experience
Permanent
Swindon
Hours - Monday to Friday 37.5 hours per week
Job Summary
We are currently recruiting for a Call Centre Advisor to join our busy and growing client based in Swindon.
Principle Accountabilities
* Respond to incoming telephone calls as necessary.
* To search computerised patient records, checking patient details and amending when required
* Take and transfer calls from other professionals to the most appropriate source.
* Promote best practice in the office.
* Use knowledge, experience, and questioning skills to prioritise workload.
* Identify and satisfy all patient queries by using initiative.
* Maintain high standards of personal appearance, timekeeping, attendance, and respect of company property.
* Commit to the belief of ‘always do what is right for the patient’.
* Competently manage and record information as required.
Skills, Knowledge & Experience
* Confident about working in a role where you enjoy seeking resolutions and successful outcomes.
* Flexible – willing to do what is necessary and go the 'extra mile' for patients.
* Excellent communication skills both written and verbal.
* Computer literate and willing to learn in-house systems
* Excellent attention to detail, adaptability, teamwork, and professional judgement
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