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Pertemps Glasgow
south lanarkshire
Contact Centre Manager South Lanarkshire Full time, Permanent £42k Pertemps are delighted to be supporting a leading facilities organisation who are on the hunt for a Contact Centre Manager. This organisation are committed to driving excellent service for customers daily and you as the Contact Centre Manager will play a pivotal role in leading thi
Job Source: Pertemps GlasgowCCA Recruitment Group
Kilmarnock, East Ayrshire
We are seeking a driven and people-focused Team Manager to join our Kilmarnock based client. You will lead and support a team dedicated to delivering outstanding customer interactions and performance within a FCA regulated environment. The ideal candidate will possess strong leadership skills, a proactive attitude, and a track record of success in
Job Source: CCA Recruitment GroupCCA Recruitment Group
Kilmarnock
We are seeking a driven and people-focused Team Manager to join our Kilmarnock based client. You will lead and support a team dedicated to delivering outstanding customer interactions and performance within a FCA regulated environment. The ideal candidate will possess strong leadership skills, a proactive attitude, and a track record of success in
Job Source: CCA Recruitment GroupEE
Glasgow City
Where : Glasgow - Alexander Bain House Full Time: Permanent Salary: £23.504 rising to £24.064 after 9 months plus uncapped commission If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating
Job Source: EERobert Half
Glasgow, Scotland, United Kingdom
Robert Half Talent Solutions are recruiting for a Contact Centre Manager role in Glasgow. The role will oversee the Glasgow operation but also look after the Edinburgh site and the Belfast site. Operations Manager We are seeking a dynamic and experienced leader to oversee the day-to-day operations of our UK network of service centres (SCs). This r
Job Source: Robert HalfFoundation Recruitment
Paisley
Overview of the Role: Are you a senior retail manager or do you currently work in the shopping centre sector, and are looking for an exciting new opportunity to work with a renowned landlord? This could offer you that and more! With the chance to work with a leading property management company, you could be the new Centre Manager for this well est
Job Source: Foundation RecruitmentFoundation Recruitment
Paisley, Renfrewshire
Overview of the Role: Are you a senior retail manager or do you currently work in the shopping centre sector, and are looking for an exciting new opportunity to work with a renowned landlord? This could offer you that and more! With the chance to work with a leading property management company, you could be the new Centre Manager for this well est
Job Source: Foundation RecruitmentFoundation Recruitment
Kilmarnock, East Ayrshire
Overview of the Role: Are you a senior retail manager or do you currently work in the shopping centre sector, and are looking for an exciting new opportunity to work with a renowned landlord? This could offer you that and more! With the chance to work with a leading property management company, you could be the new Centre Manager for this well est
Job Source: Foundation RecruitmentGlasgow
Contact Centre Manager South Lanarkshire Full time, Permanent £42k Pertemps are delighted to be supporting a leading facilities organisation who are on the hunt for a Contact Centre Manager. This organisation are committed to driving excellent service for customers daily and you as the Contact Centre Manager will play a pivotal role in leading this. This client are ideally looking for someone who has experience managing a team and who can support and shape the department based on current employee strengths.This role will be managing and leading around 30 direct reports and you will be in charge of their development. The team are going through a period of expansion and you will be in charge of hiring your own team members. This is a really exciting time to join! The ideal candidate would have strong experience in a contact centre role previously and have strong managerial skills. Key Responsibilities: Lead the customer service team to achieve targets and KPI’s in line with agreed budgets.
Build collaborative relationships to enhance customer satisfaction and service quality.
Act as a support network to ensure staff feel informed and supported as the business evolves.
Manage day-to day activities, prioritise tasks and assess risks within existing processes to achieve SLA’s
Ensure training and development plans are in place for all team members.
Implementation of performance management processes, including 1-2-1’s and appraisal’s.
Manage the team with a fair and consistent approach.
Manage staff against agreed internal quality targets.
Act as a point of escalation for customers, managing complaints.
Be responsible for online reputation, including trust pilot and google my business.
Participate in regular, proactive reviews of operational processes and procedures towards achieving SLA.
Manage staff against internal agreed targets.
Monitor and maintain a high level of customer satisfaction.
Input and maintain a quality management system.
Ensure clear and accurate communication is cascaded throughout the team.
Support Operations Manager to supervise all team quality monitoring so that all agreed targets are met and exceeded.
Support the growth of the business.
Candidate Requirements: Minimum 3 years contact centre experience.
Minimum 5 years experience in a managerial role.
Excellent coaching, communication and negotiation skills, with the ability to collaborate effectively.
Skilled in problem solving, team building, planning, organisation and decision making.
Strong leadership and people management skills.
Thrive in a fast-paced environment and excels under pressure.
Flexible, positive and can-do attitude.
Strong written and verbal communication skills.
Ability to lead the team through change.
To find out more information please contact Codie Smith. Pertemps acts as both an employment business and an employment agency
Contact Centre Manager jobs in Glasgow
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