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Liverpool
HybridLiverpool City CentreMonday - Friday 9am - 5pm£23,000My well established Liverpool City Centre based client is looking to recruit Customer Service Advisors on a hybrid basis, working on a 50/50 home and office model. Within the role you will be acting as the first point of contact for Customers, taking inbound calls and making follow up outb
Job Source: SearchMatched Group
Warrington
Customer Service Advisor Role : Establish, build and maintain trust with colleagues, customers, and colleagues to ensure projects and orders are delivered successfully and with superior customer service Location : Daresbury office, Monday - Friday standard hours WHY? Fast growing & leading IT Consultancy Competitive basic + benefits + monthly c
Job Source: Matched GroupCandidate Source
Liverpool
We are looking for enthusiastic Customer Service Advisors with a passion for customer service to join a dynamic team on a major project for a large UK Financial Services company, assisting with inbound calls, and email queries relating to the Pension product. Candidates will be required to work 37.5 hrs per week Monday to Friday 9 – 5.30. The off
Job Source: Candidate SourceSearch
Liverpool, Merseyside
Customer Service Advisor - Hybrid working Location: Liverpool / Home Based (50% office / 50% home working) Salary: £24,000 Contract: Full time, Permanent Hours: Monday to Friday 9am till 5pm (no weekends or late evenings) Benefits: 28 days holiday + bank holidays, Annual bones, company pension, Life insurance, Private medical insuranceMy client ba
Job Source: SearchPath2 Solutions Ltd
Liverpool
Path2 are looking for enthusiastic Customer Service Advisors for roles for an accommodation client in the L3 area of Liverpool. We are looking for people who are passionate about delivering outstanding customer service. Do you enjoy working in a fast-paced environment? Do you have empathetic customer service skills, providing brilliant service to
Job Source: Path2 Solutions LtdPage Personnel Secretarial & Business Support
Liverpool
Page Personnel are working in partnership with this reputable organisation to recruit for a permanent Customer Service Advisor to join their FMCG team in Liverpool. The successful candidate will be responsible for providing support to our valued customers, ensuring their questions and concerns are effectively addressed. Client Details Our client i
Job Source: Page Personnel Secretarial & Business SupportPSi Talent
Wrexham, Clwyd
The Customer Service Advisor will be joining a global organisation, based within their modern UK headquarters. The company pride themselves on maximising the latest technology, knowledge and business approach to deliver a first-class customer experience. You will be rewarded with 23 days holidays, plus Bank Holidays; company pension scheme; privat
Job Source: PSi TalentEE
WA8
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skills to make a difference and join our Broadband Technical Team in Doncaster. You’ll be talking over the phone to customers with all sorts of
Job Source: EEEllesmere Port
£ 23160/annum
Customer Service Advisor
Location: Cheshire, CH65 9HQ
Pay Rate: £23,160
Shift: 8 hour shifts between 8.30am – 8.00pm and Saturdays 10.00am to 2.00pm (on a rota basis )
Hours: Full- time
Contract: Permanent
ABOUT THE ROLE
As a member of an inbound customer service team, you will liaise between our client's customers and service providers to ensure the highest standards of service are maintained in all areas.
Your role will involve effectively and consistently resolving our client's customer queries and providing the highest standard of customer care, always aiming for excellence. You will aim to answer all queries promptly and provide first call resolution. You will also work closely with the internal Customer Relations Team to ensure continuity of service and achieve your objectives.
SPECIFIC TASKS
Effective handling of inbound calls in a busy working environment
Management of emails within the Customer Service mailbox
Liaise with the Customer Relation Team to provide a satisfactory response to any complaint
Provide support to the Customer Relations Team when required
Updating STARS (Servicer Tracking and Recording System)
Capture dates and times at which contact has been attempted or achieved
Organise calls to incorporate clients requested call back times
Undertake training as required
Take part in team meetings to share learning and improve processes
Perform other tasks as required by management
Deliver on your promises.
SKILLS & EXPERIENCE REQUIREMENTS:
Confidence in handling telephone communications is essential for this position.
Previous experience in a busy, inbound call customer service role is desirable.
Experience in the property sector is an advantage.
Excellent verbal and written communication skills for effective liaison with clients and service providers.
Strong problem-solving skills to handle and resolve queries efficiently.
Ability to manage multiple tasks, prioritise workload, and meet deadlines.
Proficiency with customer service software (e.g., STARS) and general computer skills.
Ability to work collaboratively with the Customer Relations Team and other departments.
For further information, please call (phone number removed) or send CV to: (url removed)
Email Alert for Customer Service Advisor jobs in Ellesmere Port
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