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IONIC Recruitment
Coventry, West Midlands (County)
Tenant Liaison Officer Coventry Social Housing Refurbishment Temporary to Permanent £27,000 + £3,000 Car allowance Immediate Start The Company An award-winning building contractor with 40 years’ experience in the social housing sector based in the North West of England, are currently looking for an experienced Tenant Liaison Officer to help a
Job Source: IONIC RecruitmentPSR Solutions
Wolverhampton, West Midlands
My client who is a large social housing contractor has now a position for a tenant liaison officer within the Wolverhampton area. The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties
Job Source: PSR SolutionsPSR Solutions
Sandwell, West Midlands
My client who is a large social housing contractor has now a position for a tenant liaison officer within the Sandwell/Dudey area. The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Dutie
Job Source: PSR SolutionsPSR Solutions
Birmingham
My client who is a large social housing contractor has now a position for a tenant liaison officer within the Birmingham area. The TLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties /
Job Source: PSR SolutionsPSR Solutions
Wolverhampton
My client who is a large social housing contractor has now a position for a tenant liaison officer within the Wolverhampton area. The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties
Job Source: PSR SolutionsIONIC Recruitment
Coventry
Tenant Liaison Officer Coventry Social Housing Refurbishment Temporary to Permanent £27,000 + £3,000 Car allowance Immediate Start The Company An award-winning building contractor with 40 years’ experience in the social housing sector based in the North West of England, are currently looking for an experienced Tenant Liaison Officer to help a
Job Source: IONIC RecruitmentBrookes HC Recruitment Ltd
Tile Cross, City and Borough of Birmingham
Tenant Support Officer - Birmingham - £21,000 per year / 35-hour contract per week I am currently working with a Supported Housing Provider who are recruiting for the below role: Tenant Support Officer £21,000 per year Tile Cross, Birmingham 35 hours per week Job description: * Recognise and identify the care needs of tenants, reporting factually t
Job Source: Brookes HC Recruitment LtdDaniel Owen Ltd
Birmingham
Job Title: Resident Liaison Officer Location: Birmingham Job Description As a Resident Liaison Officer, you will be the primary point of contact for tenants, ensuring effective communication between the council and residents. Your role will involve addressing tenant concerns, coordinating maintenance and repair work, and ensuring that tenants ar
Job Source: Daniel Owen LtdBirmingham, West Midlands
£ 17 - 19/hour
My client who is a large social housing contractor has now a position for a tenant liaison officer within the Birmingham area.
The TLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team.
Main Duties / Accountability
Ensure implementation of all Company Policies and Procedures.
Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme.
Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level.
Visit each resident prior to work commencing to introduce and communicate the scope of works.
Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices.
Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home.
Create and maintain plot files (both paper and electronic).
Liaise with site management staff to enable the flow of information between all parties.
Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team.
Arrange appointment for surveys and works.
Ensure letters are sent out confirming all survey and work dates.
Manage complaints in line with our complaint's procedure.
Distribute high quality, easy to understand communication materials as requested
Participate in Project Management meetings as required.
Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior TLO and Community Investment Team.
To provide aftercare packs and instruct on new installations.
Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager
Arrange satisfaction surveys for all residents, collating responses and work with Senior TLO to use feedback to improve our service.
Any other reasonable management request as agreed with Senior TLO.Experience / Skills
At least 1-year resident liaison experience within the construction / social housing sector
Report writing
Excellent customer service skills
Highly organised
Excellent attention to detail
Ability to work within guidelines
Ability to competently operate MS office (Word & Excel)
Email Alert for Tenant Liaison officer jobs in Birmingham, West Midlands
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