Customer Service Advisor
York
Fantastic opportunity for a super customer service individual to work in a modern office offering
Fully paid social nights every quarter
Onsite parking
Gym membership contribution
Company pension
Friends and Family discount
Annual bonus and monthly commission
Monday to Friday 9-5.30 with one Saturday in 4 working 10am to 4pm.
As aCustomer Service Executive you will be responsiblefor servicing inbound phone calls and engaging with prospective and existing customers by explaining the full benefits of the product range and services. You will also be responsible for delivering a consistently high level of customer service while actively promoting the brand.
Core Tasks
To provide first class customer service.
To work proactively in order to maximise brand reputation and sales revenue through effective conversations.
Effectively handle inbound customer enquiries and pro-actively respond and provide solutions.
Be competent in handling difficult conversations while working in line with the Company Complaints procedure, recording and escalating feedback where necessary.
Good communication skills are essential, you will have a great understanding of how to apply personality, empathy and professionalism into every call.
Be confident and competent in working in a target driven environment, demonstrating ambition to achieve your targets and resilience where needed.
Person:
Great communication and customer service skills.
An experienced salesperson with a passion to deliver the best service.
Previous experience of working within a Sales and Service role.
Target driven with evidence of achieving results and working to Key Performance Indicators.
Bridge Recruitment Ltd are acting as an Employment Agency.