Infrastructure Analyst

Job Description

Infrastructure Analyst

Job Title: Infrastructure Engineer
Job Type: Contract - 3 months

Introduction and Background
This organisation is responsible for providing guidance and advice to all health and social care professionals across England and Wales. It is regarded internationally as a leader in its field and recognised as a world-class organisation of highly competent, courageous, and inspired professionals.

The primary users are health and social care professionals in England, patients, carers, and the public. To help people access the information they need quickly and easily, the organisation is reviewing how it produces and presents guidance and is undertaking programmes to increase internal operational efficiency to support this. This work is driven through the 'Connect Transformation Programme'.

Digital, Information and Technology Context
The Digital, Information and Technology (DIT) directorate uses analytics and insights to develop and maintain the organisation's suite of digital and technology services. The teams in DIT design, develop, and maintain the suite of externally facing digital services, as well as being responsible for the delivery and development of internal systems and IT operations.

About the Role
The organisation requires IT Infrastructure Specialists to join the IT Infrastructure team responsible for managing the high availability of the IT infrastructure and associated operational services in line with the agreed Service Level Targets.

The IT Infrastructure Specialists will work alongside the infrastructure team supporting the existing infrastructure, optimising existing solutions and processes, and supporting and developing cyber capabilities. They will also work with other IT teams, such as Service Desk, WebOps, and the project delivery teams to ensure close alignment and engagement in implementing major developments and enhancements within the existing IT infrastructure.

The core infrastructure primarily covers Office365, Active Directory, on-premise Windows servers, Virtualisation (VMware and Azure), and data storage.

The IT Infrastructure Team is based in the Manchester office but predominantly works remotely. On occasion, you may be asked to attend the Manchester office, with agreement from the Associate Director. Travel to the Manchester office would be reimbursed/paid for in line with the organisation's travel policy and only when authorised by the Associate Director. Subsistence would not be paid for.

Key Deliverables and Duties for the Project
The key responsibilities and deliverables for the role will include:

1. Helping ensure infrastructure services are integrated, delivered, and operating as required.
2. Reviewing the systems designs of others to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology.
3. Understanding information security and designing solutions and services with security controls embedded, specifically engineered as mitigation against security threats as a core part of the solutions and services.
4. Working with and supporting third parties in providing infrastructure services.
5. Maintaining dependable IT infrastructure and networking that is always available.
6. Troubleshooting problems by running diagnostics, prioritising, and assessing the impact of issues, and documenting problems and resolutions.
7. Working independently, having a high level of discipline to manage and take ownership of technical issues.
8. Being able to analyse complex technical problems and advise appropriate solutions, given sometimes conflicting requirements.
9. Being able to communicate highly complex technical issues and risks to non-technical business stakeholders external to the team, both verbally and in writing.
10. Working with the Infrastructure team to build the security of new and existing infrastructure to protect information from unauthorised access, disclosure, disruption, modification, or destruction.
11. Providing technical expertise and input into policies, guidance, and governance forums.
12. Contributing to problem-solving discussions at cross-department technical and enterprise architecture forums, identifying best-fit solutions.
13. Supporting development and implementation of business continuity planning, disaster recovery management, risk assessment, and mitigation to cyber, data, and security threats.
14. Having a good understanding of the cyber security landscape, horizon scanning, and proactive education of the latest developments.

The post holder may be required to undertake any other duties at the request of the line manager which are commensurate with the role, including project work, absence cover, or new initiatives. These deliverables will be defined in more detail with the Associate Director once in role. Other deliverables or responsibilities may be identified during the course of the assignment and agreed on a regular basis.

1. Microsoft Certified
2. Significant and demonstrable expertise with PowerShell and scripting.
3. Significant expertise and knowledge of Windows Server and Microsoft Active Directory platform.
4. In-depth working knowledge of Microsoft platforms with a focus on Intune, Microsoft Exchange Online, Office 365 support technologies, and Azure Active Directory.
5. Strong experience configuring anti-malware, intrusion detection, firewalls, and vulnerability scanning systems and network security.
6. Extensive experience and working knowledge with Microsoft Azure Infrastructure as a Service platform and hybrid infrastructure; including planning, configuration, optimisation, and deployment.
7. Extensive experience of patching, monitoring, and infrastructure change management of business continuity.

1. Experience with SQL Server and always on availability groups.
2. Experience configuring office telecommunications.
3. Strong and demonstrable VMWare vSphere skills with a proven track record working with a large, complex infrastructure environment.
4. Microsoft Azure certification

# 4642080