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Salesforce CRM Manager (contract)

newcastle upon tyne, england, United Kingdom

Salesforce Business Analyst - Service Cloud / Contact Centre

Contract (Outside IR35)

6 Months

Newcastle / Hybrid

£ Rate Negotiable dependent on experience

CloudCo Solutions are currently working on an exciting contract opportunity with one of our Global customer, who are looking to recruit a Salesforce Business Analyst with specific Service Cloud experience.

The successful candidate will be based in the North East and be able to work in their office in Newcastle once or twice a week. You will have been working in a Business Analyst role within the Salesforce ecosystem previously, and will ideally hold some Salesforce certifications, including BA amongst others.

As the Salesforce BA , you will be responsible for the following:

Requirements gathering including workshops and focus groups.

Creating user-stories

Process mapping

Creating documentation throughout the project lifecycle

Stakeholder communication is essential

User-Acceptance testing

The successful candidate will have been involved in a contact centre transformation, or previously worked in a contact centre environment.

Unfortunately, we cannot offer any sponsorship and candidates must be based in the UK and be able to travel to the North East weekly. All candidates must hold full eligibility to work in the UK.

If you are interested in discussing this opportunity in more detail, please email your CV to [email protected] - I look forward to hearing from you.

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Salesforce CRM Manager (contract) jobs in newcastle upon tyne, england, United Kingdom

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