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Absolute Industrial Recruitment
Halesowen, Dudley
Absolute Recruitment are currently recruiting for a Customer Service/Sales Manager on behalf of our clients based in Halesowen. The Customer Service/Sales Manager will be responsible for overseeing the small Customer Service/Sales Team and increasing revenue and growth by implementing and developing sales strategies. This role will be working Mon
Job Source: Absolute Industrial RecruitmentAbsolute Industrial Recruitment
Halesowen
Absolute Recruitment are currently recruiting for a Customer Service/Sales Manager on behalf of our clients based in Halesowen. The Customer Service/Sales Manager will be responsible for overseeing the small Customer Service/Sales Team and increasing revenue and growth by implementing and developing sales strategies. This role will be working Mon
Job Source: Absolute Industrial RecruitmentMatchtech
Tewkesbury
Our client, a Defence supplier is looking for an IT Customer Service Specialist to join them on a 12-month initial contract at their site in Tewkesbury. Due to the nature of the role, applicants must be a sole British national and be willing to obtain SC Clearance. 3 days a week onsite in Tewkesbury. Inside IR35, £22.82 p/h PAYE or £30 p/h Umbrell
Job Source: MatchtechMatchtech
Tewkesbury, Gloucestershire
Our client, a Defence supplier is looking for an IT Customer Service Specialist to join them on a 12-month initial contract at their site in Tewkesbury. Due to the nature of the role, applicants must be a sole British national and be willing to obtain SC Clearance. 3 days a week onsite in Tewkesbury. Inside IR35, £22.82 p/h PAYE or £30 p/h Umbrell
Job Source: MatchtechHooray
Worcester
Are you committed to customer service and looking for your first office-based role? Maybe you are good at problem solving, helping people and want a role where you can do just that? Are you looking for an opportunity in a rapidly growing business where your progression is encouraged? - If this sounds like you, then please get in touch! Our client,
Job Source: HoorayAdecco
Malvern
Our client is a reputable company with a strong commitment to providing exceptional customer service. With their innovative products and passionate team, they have established themselves as a leader in the industry. Join their dynamic team and contribute to their continued success! Responsibilities: Provide outstanding customer service by answerin
Job Source: AdeccoRandstad Perm Professionals
Halesowen
Overview Job title: Customer Service Administrator Hours are 8.30 am to 5.00 pm Mon-Thurs & Friday 8.30 am - 4.30 pm Temporary role 3-6 months £13.33 Ridgeway, Quinton, Birmingham On site parking Do you excel when it comes to customer service? Have you got experience liaising with various stakeholders and coordinating accordingly? Do you like to ma
Job Source: Randstad Perm ProfessionalsElliott Recruitment Solutions
Beoley, Worcestershire
Customer Service Administrator Redditch £24k + bonus Customer Service Administrator – Monday to Friday 9am to 5pm – No Sales! We are looking for a Customer Service Administrator to join our Redditch based clients team on a permanent basis. My client, a national organisation and a market leader in their field are currently growing their custome
Job Source: Elliott Recruitment SolutionsWorcester
We are seeking a dynamic Customer Service Team Leader to join our team and lead our customer service department towards excellence. In this role, you will be instrumental in supervising and managing our customer service team to ensure unparalleled support is delivered to our valued customers, while meeting Key Performance Indicators (KPIs) consistently.
If you are passionate about health, wellness, and providing exceptional customer service, we invite you to join us on our mission to empower individuals to live healthier, happier lives.
Responsibilities:
Lead and manage a team of customer service representatives, including recruitment, training, and performance management.Inspire and motivate team members to uphold a standard of excellence in customer service.Provide support to the customer service team by handling incoming calls and resolving customer inquiries efficiently.Strategically allocate resources to maintain optimal staffing levels and enhance team productivity.Oversee the completion of daily tasks within specified time frames set by the organisation.Address escalated customer inquiries or complaints promptly to ensure swift resolution and customer satisfaction.Conduct regular coaching sessions with team members, identifying training needs and participating in training initiatives.Collaborate proactively with other departments to ensure alignment with business objectives.Assist the Head of Customer Experience as needed, deputising when required.Facilitate monthly team meetings to share updates, set goals, and offer support.Analysed customer service metrics to track performance, identify trends, and drive continuous improvement.Skills & Experience:
Strong leadership abilities with a talent for inspiring and motivating teams.Capacity to thrive in high-pressure environments while maintaining quality and consistency.Demonstrated problem-solving skills and a proactive approach to overcoming challenges.Previous experience or a keen interest in the industry is advantageous.Excellent multitasking, prioritisation, and time management skills.Proficiency in process improvement, coaching, and staff development.Outstanding communication and interpersonal skills.Proven track record in customer service or a related field.Proficient in computer systems and software applications.Person Profile:
Ability to remain composed under pressure.Strong leadership qualities.Exceptional communication abilities.Empathetic nature and enjoys working with people.Dedicated to delivering exceptional service.Promotes a positive work environment.Effective problem solver.Reporting to: Head of Customer ExperienceDirect Reports: Customer service team membersHours: 9-5, Monday to Friday (Office Based)Competencies:
TeamworkCustomer-first mindsetPioneering spiritCompany awareness and understanding
Customer Service Manager jobs in Worcester
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