Technical Support Engineer
York
£ 40,000 - 43,000 per annum, Inc benefits
Job purpose: Provide technical support solutions to our end users, engineering, part-sales team, production, and other internal departments/functions as required.
Key Responsibilities: (Key Tasks)
Provide technical support for in-service systems, collating customer-ready engineering responses to technical support enquiries in a timely manner.
Where beneficial, recreate customer reported issues in-house to assist problem resolution.
Be an active member of the “on call” out of hours rota system.
Generate internal NCRs and champion the progress of remedial actions as required to address issues arising from customer reported issues.
Provide technical input during the quoting and tendering phase to understand customer requirements.
Be commercially aware when dealing with customer issues.
Log and review all customer and technical support enquiries using FAST database.
Take lead and clearly document corrective action activities and exercises.
Provide technical insight into future product development.
Carry out system audits and follow-up visits to vessels and systems to obtain customer feedback.
To assist with system integration/FAT as required
To act as customer proxy for FAT as required (and where there is no conflict of interest).
Job role may require work offsite.
Any other duties, as required by the Company.
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