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EE
Cardiff
Where: Cardiff Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus incentives Hourly Rate: £12.05 Shift: 12hrs Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your
Job Source: EESignature Recruitment
Clevedon
Signature are delighted to be partnering exclusively with a successful, well-known Somerset based FMCG business in the hunt for a Customer Service Advisor. They are looking for someone to work on a temporary basis. Youd be joining a small team, so its important you share the companys values -theyre a very friendly bunch and looking for someone simi
Job Source: Signature RecruitmentExponential-e
CF31, Bridgend, Bridgend county borough
Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Hours: 24/7 Shift Pattern - 4 Days on and 4 Days off Your new role: * Be the first point of contact for Exponential-e customers * Respon
Job Source: Exponential-eyolk recruitment
Cardiff
Customer Service Advisor Yolk Recruitment are working closely with an Insurance company based on the outskirts of Cardiff, to find a friendly and driven Customer Service Specialist to join their team. In this position you will be responsible for ensuring their customers have the best experience whilst searching for the perfect Insurance Policy. W
Job Source: yolk recruitmentHoop Recruitment
Cardiff
We have an amazing opportunity for a Customer Services Administrator to join an innovative organisation with a friendly, empowering, respectful and transparent culture. In this role, you'll play a crucial part in coordinating customer service requests with their in-house transport and third-party hauliers. If you are a highly organised individua
Job Source: Hoop RecruitmentLovell
Cardiff
Permanent - Full Time - 39 hours per week We are currently looking to recruit a Customer Service Coordinator to join our team in our Cardiff office. This is a fantastic role for anyone who is keen to progress within the housing industry! Reporting to the Customer Service Manager, you'll manage and deliver the administration process relevant to post
Job Source: LovellFocus Resourcing
Cardiff
We are looking to recruit for a works coordinator for our established company based on the outskirts of Cardiff. The position will require the successful candidate to work in conjunction with the Operations Manager and team, administering both planned and reactive works. Company offers a fantastic working environment on-site within an established t
Job Source: Focus ResourcingYolk Recruitment Ltd
Cardiff
Customer Service Advisor Yolk Recruitment are working closely with an Insurance company based on the outskirts of Cardiff, to find a friendly and driven Customer Service Specialist to join their team. In this position you will be responsible for ensuring their customers have the best experience whilst searching for the perfect Insurance Policy. Wh
Job Source: Yolk Recruitment LtdCardiff
Robert Half are currently recruiting a Customer Service Manager for a scale-up business in Cardiff.
The successful candidate will spearhead the management and guidance of a dedicated team of Customer Care Consultants. Your role will involve communicating customer sentiment, challenges, and feedback across the organisation to drive enhancements in the customer experience. Fostering a culture of learning and development will be pivotal, wherein teamwork, agent engagement, and empowerment are nurtured through coaching, performance evaluation, and continuous skill enhancement, aligning with the company's Mission, Vision, and Values.
Location: Cardiff
Annual Salary: Up to £40,000 dependant on previous experience
Key Responsibilities:
Provide leadership to consultants
Uphold integrity, diligence, and transparency
Identify and nurture talent for future success
Drive improvements in customer experience using feedback channels
Lead, develop, and inspire a customer service team
Generate management reports on process enhancements and key metrics
Manage customer complaints within protocols and timelines
Collaborate on resource allocation with planning managers
Ensure ongoing training and compliance with procedures
Qualifications:
Preferably holds IF1 certification.
Personal Qualities:
Demonstrates strong leadership, coaching, and people development skills.
Possesses excellent interpersonal skills for effective communication and collaboration.
Exhibits a strong focus on measurement and performance evaluation.
Capable of prioritising tasks effectively and adept at multitasking.
Possesses a comprehensive understanding of end-to-end customer service processes.
Experience:
Preferably has experience working in a regulated environment.
Advantageous to have previous experience in complaints administration and management.
Desirable to have familiarity with Live Chat management.
Skills & Competencies:
Proficiency in Microsoft Office suite is preferred.
Contracted hours are 37.5 per week which will usually consist of 7.5 hours over 5 days. Rotas are typically sent out 6 weeks in advance.
The office opening hours are:
08:30 - 20:00 Monday to Friday
09:00 - 17:30 Saturday
10:00 - 17:00 Sunday
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice
Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Customer Service Manager jobs in Cardiff
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