Information Technology Service Delivery Manager
Sunbury-on-Thames
Job Description SERVICE DELIVERY MANAGER
Infrastructure, finance, customer delivery, managed service.
A global Managed Services client of ours who specialises in the Financial sector is seeking a Service Delivery Manager to ensure the smooth and efficient delivery of IT services in a 24/7 infrastructure environment. You will play a critical role in maintaining elevated levels of customer satisfaction by overseeing service delivery and working with technical teams. This is a key customer facing role.
We are looking for someone to create, manage, and monitor the delivery of IT services to meet established service level agreements (SLAs), key performance indicators (KPIs), service improvements plans (SIPs) and root cause analysis (RCA).
You will collaborate with cross-functional teams to ensure seamless service delivery and issue resolution.
You will also collaborate with other SDMs to provide follow-the-sun coverage ensuring day to day running of the customer systems are always running smoothly.
You will have a strong technical background and understanding of IT infrastructure components across compute, storage, networking etc.
The role is global so you will have the ability to work flexible hours and participate in an on-call rotation as needed.
Because if the financial nature of this environment an understanding of secure environment ISO27001 or equivalent would be ideal.
In return this business has an amazing environment. They are working in a hybrid manner and are committed to your development. They are more jeans and t-shirts, than suits and ties, and have an awesome benefits list.
Please contact me asap for more information and a full specification.