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Customer service advisor

Liverpool

This role of Customer Service Advisor in the FMCG industry provides the opportunity for an individual passionate about delivering superior customer service to apply their skills in a collaborative and fast-paced environment. The successful candidate will be an integral part of the team, helping to ensure the smooth running of operations in Liverpool.

Client Details

Our client is a large-scale company within the FMCG industry. They are committed to delivering quality products to their customers and have a well-established presence in the market. The company boasts a sizeable workforce and strives to maintain a supportive and rewarding work environment for all employees.

Description

Provide exceptional customer service, responding to queries and complaints in a timely and professional manner

Process customer orders and manage logistics to ensure timely delivery of products

Maintain accurate customer records and update database as necessary

Collaborate with various departments to resolve any customer-related issues

Contribute to team efforts by achieving set targets and objectives

Participate in regular team meetings and provide feedback on customer needs and preferences

Ensure compliance with company policies and procedures at all times

Strive for continual improvement in customer service delivery

Profile

A successful Customer Service Advisor should have:

A customer-oriented mindset with strong communication skills

Proficiency in the use of Microsoft Office Suite and customer service software

Knowledge of FMCG industry operations and customer service best practices

Educational qualifications in Business Administration, Sales, or related field

Job Offer

A competitive salary range of £22,050 - £26,950 per annum

Generous holiday leave

An inclusive and supportive company culture that values employee development

Opportunities for professional growth within the FMCG industry

We encourage all candidates who meet the above criteria and are excited about the prospect of contributing to a leading company in the FMCG industry, to apply. This is an excellent opportunity to join a company committed to your professional development and career progression.

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