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ECM Selection
Cambridge, Cambridgeshire
Planning and leading test campaigns for leading-edge AV software products An established and innovative company, this Cambridge-based market-leader creates products that flexibly integrate disparate devices into a unified system for streaming control signals and AV data. Due to continued growth, they are seeking a QA Team Manager to join their team
Job Source: ECM SelectionCaring Together
St. Ives, Cambridgeshire
What we can need from you Join our dynamic team at Caring Together Charity as our Care Team Manager (Contracts) in Cambridgeshire. and help shape the support for unpaid carers in our community. You'll manage key contracts, ensuring the delivery of essential services to carers and their families. Your role will be pivotal in ensuring our vision of
Job Source: Caring TogetherSanderson
Peterborough
Who are Diligenta? Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on p
Job Source: SandersonCaring Together
St. Ives
What we can need from you Join our dynamic team at Caring Together Charity as our Care Team Manager (Contracts) in Cambridgeshire. and help shape the support for unpaid carers in our community. You'll manage key contracts, ensuring the delivery of essential services to carers and their families. Your role will be pivotal in ensuring our vision of
Job Source: Caring TogetherReed
Peterborough
Contact Centre Team Leader Job Type: Full-time Location: Peterborough Salary: £30,000 - 9 Month FTC - with a view to have on going work after this period. Mixture of shifts. Set rotation - Earlies/Lates. 1 in 3 Saturdays. Benefits: Competitive salary of £30,000 25 Days Holiday plus bank holidays. Healthcare, life assurance, and pension contribu
Job Source: ReedGreggs
Cambridge
Role: Greggs Team Member Location: Fourwentways, CB21 6AP Hours: Part-Time / Full-Time Hours Available / Permanent Hourly Rate: £11.44 Company: Asda Express We are looking for friendly and dedicated sales assistants who can provide outstanding customer service to join our welcoming Greggs bakery team! As a team member, you will have
Job Source: GreggsWelcome Break
Biggleswade
Team Member Applegreen, Welcome Break, Forecourt, Biggleswade, SG18 9SN Immediate start and flexible full and part-time positions available up to £11.60ph Welcome Break is part of the Applegreen Group and has 14 sites across England operating brands such as our Forecourts (Petrol stations), Shop, Bakewell, Subway, Burger King, Costa, Chopstix,
Job Source: Welcome BreakReed
Peterborough
Contact Centre Team Leader Job Type: Full-time Location: Peterborough Salary: £30,000 - 9 Month FTC - with a view to have on going work after this period. Mixture of shifts. Set rotation - Earlies/Lates. 1 in 3 Saturdays. Benefits: Competitive salary of £30,000 25 Days Holiday plus bank holidays. Healthcare, life assurance, and pension contribu
Job Source: ReedSt. Ives
Team Manager
Location: Office based - St Ives, Cambridgeshire
Salary: £27,300
Job Type: Full time
Hours: Monday to Friday 8:30am - 5pm, On call cover and 1 week in 4 for weekend cover
About Us
Elogs, part of the wider Marlowe SRC division, where we redefine efficiency in the realm of electronic logging solutions. At Elogs, we are dedicated to simplifying and streamlining the way businesses manage their logs and records. As a pioneering force in the industry, our mission is to empower organisations with innovative tools that enhance compliance and productivity.
Elogs takes pride in offering user-friendly solutions tailored to the unique needs of our clients. Join us in revolutionising the future of electronic logging, where your contribution will be instrumental in shaping a more streamlined and compliant landscape.
About the role
To ensure the smooth running of the service desk for allocated customer accounts. Driving service excellence and efficient performance of the team.
Key Duties
Line management of the team
Ensuring KPI’s and SLA’s are met on allocated customer accounts
Weekly reporting on Service Desk statistics
Implementing approved solutions for improved performance
Coaching and management of direct reports
Producing and maintaining process documentation for customer accounts
Investigate and respond to complaints from clients
Managing staff allocation across client accounts on a day-to-day basis
Working with Other Team Manager Colleagues to ensure cover & Collaborative working across the Service Desk
Providing support and cover for other Team Managers
Attend meetings with Client Account managers
Occasional attendance at client meetings
Providing on-call out of hours escalation support (Nights & Weekends) on a rota basis
1st line holiday approval & absence reporting
Undertaking annual performance reviews of direct reports
Skills & Experience
Logical thinker & Problem Solver
Minimum 3 years’ experience in a customer service environment
Experience in people and team management.
Articulate & Personable
Why join us?
People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way.
Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life.
Benefits:
25 days annual leave plus bank holidays
Contributory pension scheme
Voluntary private medical
Simply health care plan
Gym and retail discounts
Cycle to work scheme
Quarterly charity days
Religious holiday swap
Car maintenance scheme
Employee assistance programme
Life learning - online learning materials
Support with professional membership costs
INDHS
Team Manager jobs in St. Ives
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