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Customer Service Administrator

United Kingdom

Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Burscough?

We have a temporary Customer Service Advisor role available within DS Smith's packaging division. This role is ideal for someone with good IT skills and is approachable, proactive and a multi tasker.

Role: Customer Service Administrator

Location: DS Smith Packaging, Red Cat Ln, Burscough, Ormskirk L40 0SY (100% office based)

Rate: £16.21ph

Contract length: 3-6 months

Shift Patterns: Mon-Fri, 35 hours per week, 08:45-16:30 with a 45 minute unpaid lunch

Start: ASAP

Responsibilities:

Processing customer orders within agreed time-frames

Coordinating artwork preparation with external suppliers

Gaining prompt approval to meet production time lines

Recovering origination spend through proactive customer invoicing

Analysing customer forecasts and forward planning stock replenishment orders

Proactively reducing made to order stock residing in the warehouse through daily review and customer liaison

Placing purchase orders for non-manufactured products within the DS Smith network

Acknowledging customer complaints and reporting dissatisfaction/failures

Discussing solutions with customers and following through those actions

Building strong relations with the Territory Manager by sharing internal and external information

Building strong relations with customers, gaining insight to their business, keeping them informed order status and answering queries

Working with the team and other internal colleagues to improve team and cross-departmental relations

Essential requirements:

Strong verbal and written communication skills

Good IT Literacy skills especially with MS Office

Previous experience using an in house system

Previous experience within a customer facing administrative environment (2+ years)

Ability to work on own initiative and multitask in order to meet demands

Benefits:

Advice and editing on your current CV

Exclusive online services including restaurant and retail discounts

Chance to receive £300* for referring a friend

Opportunity for progression into permanent roles

25 days holiday per year, plus bank holidays

Employee assistance program

All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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