ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
membershipbespoke
United Kingdom
Job Title: Customer Service Manager Contract: Part-time (25-30 hours per week, ideally across Mon-Fri) or Full Time (37.5 hours per week) Working Model: Working from home (UK) with co-working twice a month (Warwickshire) and quarterly team meetings Salary: £24,000 - £28,000 pro rata Start Date: Asap Duration: 12 months FTC (with plans to convert to
Job Source: membershipbespokeMacildowie Recruitment and Retention
Leicester
THE OPPORTUNITY: Macildowie are currently recruiting for a Service Administrator working for a business based in Enderby. You must have enthusiasm, excellent communications skills and telephone manner, plus the ability to work under pressure in a busy office environment, also a keen awareness of the importance of excellent customer Service. Good
Job Source: Macildowie Recruitment and RetentionMacildowie Recruitment and Retention
Leicester
THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Administrator working for a business based in Enderby. You must have enthusiasm, excellent communications skills and telephone manner, plus the ability to work under pressure in a busy office environment, also a keen awareness of the importance of excellent customer Servi
Job Source: Macildowie Recruitment and RetentionCandidate Source Ltd
Ashby de la Zouch
Join a leading provider of technology solutions for the transport industry in Customer Services. THE CUSTOMER SERVICES ROLE: Overall, you will be a vital link between service staff who perform on-site routine services and installation and the customer. This will include:<...
Job Source: Candidate Source LtdCandidate Source Ltd
Ashby-de-la-Zouch
Join a leading provider of technology solutions for the transport industry in Customer Services. THE CUSTOMER SERVICES ROLE: Overall, you will be a vital link between service staff who perform on-site routine services and installation and the customer. This will include: Reviewing and updating engineers' work on their field management system Ensu
Job Source: Candidate Source LtdCandidate Source
Ashby de la Zouch
Join a leading provider of technology solutions for the transport industry in Customer Services. THE CUSTOMER SERVICES ROLE: Overall, you will be a vital link between service staff who perform on-site routine services and installation and the customer. This will include: Reviewing and updating engineers' work on their field management system Ensu
Job Source: Candidate SourceER Recruitment Limited
Leicester
Customer Service Advisor Syston, Hybrid (2 days office based) £23,754 + bonuses Do you have experience handing a large amount of inbound calls in a contact centre team? Are you passionate about resolving customer issues and complaints? Do you want to work for a business who celebrate success & offer great training? The Company: ER Recruitment are w
Job Source: ER Recruitment LimitedJames Recruitment
Nuneaton
Part time - Pro rata - Hours are 6am - 1230pm or 1230pm - 530pm £23,000 pro rata Nuneaton Our client a leading UK waste management company based in Nuneaton are currently seeking a Customer Service Operator to join this fast paced business you will be responsible for providing assistance to our clients customers and drivers. You will need to fulfil
Job Source: James RecruitmentUnited Kingdom
THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Manager working for a business based in Leicestershire. In this role you will be responsible for the Customer Service Centre Team to identify, develop and implement customer service process improvements.This is a permanent full time position. THE ROLE & YOUR RESPONSIBILITIES: Managing one of the Customer Service Centre teams, providing them with positive support, advice and encouragement in their development, providing cover in the absence of the other Team Leader.Allocating in-bound workloads and developing specific programmes of activity, such as outbound calling and emailing to customer service advisors to meet the needs of training providers and of the membership recruitment, renewal and engagement programmes, assisting the team with its daily workload as demand occurs.Monitoring accuracy and efficiency of operational processing and providing a monthly processes performance report to the Manager - Customer Service Centre, with recommendations for change or development where appropriate.Working with the IT and Digital teams to scope and test developments to related systems, resolving any issues and reporting to the Manager - Customer Service Centre as appropriate.Providing analysis and reports on membership and training provider activity to identify patterns of behaviour and opportunities for development.Ensuring that their team provides a first-class customer service experience to members, training providers and delegates.Defining and developing processes and procedures relating to training providers and membership within ISO standards, as required.Contributing to projects as required and identifying improvements to Customer Service Centre processes. EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
Experience of managing a team and/or projectExperience of supervising and motivating others evaluating work performance and providing feedback and guidanceExperience of communicating complex concepts via telephone, face-to face and in writingExperience of presenting to large and small audiences using PowerPoint or other presentation toolsExperience of successfully delivering to identified targets with minimum supervisionExperience of communicating with people at all levels in businessExperience of working without direct supervision inside and outside of the normal office environmentExperience of using multi-relational databasesExperience of coaching and people development Experience in complaint handling and management
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
Customer Service Manager jobs in United Kingdom
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.