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CEF - City Electrical Factors - IT
Durham
About CEF: At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people. Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for con
Job Source: CEF - City Electrical Factors - ITAkkodis
Sunderland
IT Service Desk Team Leader Salary: £30,000 - £34,000 + Benefits Package + Additional Bonus * 3 days p/w on-site Location: Sunderland Role Overview: Are you a natural leader with a passion for driving team success and fostering individual growth? Our client, a dynamic private sector organization, is expanding its IT team and seeking an experie
Job Source: AkkodisReed Technology
Gateshead
Do you want to work for a company that has a global presence, a rich history, and a commitment to sustainability? Do you want to lead a team strives to succeed and develop with the business? We have an exciting opportunity for a Service Desk Team Leader to lead a growing team through an exciting digital transformation. The Company This business
Job Source: Reed TechnologyOffice Angels
Newcastle Upon Tyne
Are you a customer service superstar with a passion for administration? Are you looking for a temporary position where you can put your skills to use and make a difference? We have an exciting opportunity for you! Our client, a dynamic and forward-thinking organisation, is seeking a Service Desk Assistant to join their team for a 2-month contract.
Job Source: Office AngelsAkkodis
Sunderland
IT Service Desk Team Leader Salary: £30,000 - £34,000 + Benefits Package + Additional Bonus * 3 days p/w on-site Location: Sunderland Role Overview: Are you a natural leader with a passion for driving team success and fostering individual growth? Our client, a dynamic private sector organization, is expanding its IT team and seeking an experienced
Job Source: AkkodisPiper Maddox
durham, england, United Kingdom
Role: Analyst Location: Durham, England - Hybrid Working My client is a leading renewables development firm dedicated to expediting the transition to sustainable energy. Their aspiration is to be universally acknowledged as the premier developer of intricate renewable energy infrastructure across the UK. Grounded in our core values, we prioritize
Job Source: Piper MaddoxBroster Buchanan Ltd
Newcastle Upon Tyne
Role Responsibilities Support the Head of FP&A with delivery of annual Budgets, 3YP and quarterly/rolling forecast processes Providing reporting, analysis and insight into cost and revenue results and trends Preparation of various deliverables to support both internal and external financial reporting requirements Strive for continuous improvemen
Job Source: Broster Buchanan LtdAuxillis
Peterlee
Location: Peterlee (hybrid working available) Salary: competitive, depending on experience Contract: Permanent Hours: 37.5 hours per week We have a fantastic opportunity for an experienced Business Analyst to join our Business Change team to successfully deliver our projects and continuous change delivery plan. This role will take responsibilit
Job Source: Auxillisnewcastle upon tyne, england, United Kingdom
We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to end-users, and ensuring the smooth operation of IT systems.
Responsibilities:
Provide first-line technical support to end-users via phone, email, or in-person.
Diagnose and troubleshoot hardware, software, and network issues.
Escalate complex problems to the appropriate support teams, ensuring timely resolution.
Document all support interactions and resolutions in the ticketing system.
Assist with the installation, configuration, and maintenance of IT equipment and software.
Collaborate with other IT teams to identify and implement solutions to recurring issues.
Keep abreast of emerging technologies and best practices in IT support.
Requirements:
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
Proven experience in a technical support role, preferably in a help desk or service desk environment.
Strong knowledge of Windows and/or macOS operating systems.
Familiarity with Microsoft Office Suite, Active Directory, and basic networking concepts.
Excellent troubleshooting and problem-solving skills.
Exceptional communication and interpersonal skills.
Ability to work well under pressure in a fast-paced environment.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
Benefits:
Competitive salary commensurate with experience.
Comprehensive benefits package
Opportunities for professional development and career advancement.
A collaborative and supportive work environment.
Exciting projects and the chance to work with cutting-edge technologies.
If you are enthusiastic about technology and passionate about providing excellent customer service, we want to hear from you!
Service Desk Analyst jobs in newcastle upon tyne, england, United Kingdom
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