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Jumar Solutions
Glasgow
Service Desk Analyst On-site, Glasgow Inside IR35 6 months, scope to extend Job Description : Specialist Service Desk Technician – ITIL Training/practical service management process and procedure experience & Technical knowledge required. Improving Service Desk Resolution Times, reducing backlog tickets, the ability to provide localised onsite IT
Job Source: Jumar SolutionsJumar Solutions
scotland
Service Desk Analyst On-site, Glasgow Inside IR35 6 months, scope to extend Job Description : Specialist Service Desk Technician – ITIL Training/practical service management process and procedure experience & Technical knowledge required. Improving Service Desk Resolution Times, reducing backlog tickets, the ability to provide localised onsite IT
Job Source: Jumar SolutionsWaterstons
Glasgow
A bit about us Our main focus at Waterstons is to help our customers build a better business by blending technology and strategy. We have offices in the UK and Australia. Our team also work across the globe to provide unique business solutions that directly adds value to our clients businesses. Our clients tell us our people are our greatest streng
Job Source: WaterstonsRealise Recruitment Ltd
Glasgow
Service Desk Executive / Service Desk Administrator From £25,000, negotiable We are looking for a suitably experienced person for a Service Desk role with our client in Cumbernauld. In this role you would be supporting and maintaining customers and proactively working with them and your engineering colleagues to successfully resolve any problems or
Job Source: Realise Recruitment LtdRealise Recruitment
Castlecary, North Lanarkshire
Service Desk Administrator From £25,000, negotiable We are looking for a suitably experienced person for a Service Desk Executive / Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and your engineering colleagues to successfully resolv
Job Source: Realise RecruitmentRealise Recruitment Ltd
Glasgow
Service Desk Executive / Service Desk Administrator From £25,000, negotiable We are looking for a suitably experienced person for a Service Desk role with our client in Cumbernauld. In this role you would be supporting and maintaining customers and proactively working with them and your engineering colleagues to successfully resolve any problems or
Job Source: Realise Recruitment LtdPath Recruitment
Glasgow
Hire Desk Controller - Be the customer's first point of contact and work with a great hire desk team. Join a leading provider of plant and tool hire to the construction and civil engineering sectors based in the Glasgow area. Benefits for the Hire Desk Controller: Up to £30k DOE No weekend work! More prospects as you grow within the business! Fre
Job Source: Path RecruitmentCathcart Technology
Glasgow
They've been operating very successfully across the UK and have managed to increase their headcount by 50% over the last 5 years as they continue through a significant period of growth. We've worked with this organisation for several years now and have heard great things first-hand, they have a really good technical environment , strong employe
Job Source: Cathcart TechnologyGlasgow, Glasgow City, United Kingdom
£ Competitive Market Rate
Location: Glasgow – Full time in the office
Specialist Service Desk Technician – ITIL Training/practical service management process and procedure experience & Technical knowledge required. CL is the quickest route to secure these staff and allows for flexibility if the Outsourcing case is approved by COAB.
Improving Service Desk Resolution Times, reducing backlog tickets, the ability to provide localised onsite IT support in growth sites, allowing additional flexibility to free up resources to fulfil our service impacting duties and providing the resources to allow us to undertake remedial work in readiness for an upgraded ITSM Tool and/or Outsourcing during the 2023/24 Business Year.
Service Desk performance will not meet agreed Service Level Indicators, impacting on COO Reports and User accessibility to the Official Platform - resulting in a severe degradation of IT service provision. PN requests/issues will take longer to process meaning that some users may not be able to work for an extended period of time.
Key requirements:
Demonstrable experience and training in ITIL service management.
Strong technical knowledge and hands-on experience with service management processes and procedures.
Proven ability to improve resolution times and reduce backlog tickets.
Strong collaborative skills to work effectively with cross-functional teams.
If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the ‘Guaranteed Interview’ scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information.
As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Email Alert for Service Desk Analyst jobs in Glasgow, Glasgow City, United Kingdom
ⓘ There was an unexpected error processing your request.
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