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Just Recruitment Group Ltd
Tiverton, Devon
The Just Recruitment Group Ltd is currently recruiting for a Customer Service Manager for a world class manufacturer based in Tiverton, Devon. Reporting to the Sales Operations Director, the Customer Service Manager will build and maintain a strong customer service team. Focus areas of the role will be developing a strong customer service ethos, w
Job Source: Just Recruitment Group LtdJust Recruitment Group
Tiverton, Devon
The Just Recruitment Group Ltd is currently recruiting for a Customer Service Manager for a world class manufacturer based in Tiverton, Devon. Reporting to the Sales Operations Director, the Customer Service Manager will build and maintain a strong customer service team. Focus areas of the role will be developing a strong customer service ethos, w
Job Source: Just Recruitment GroupJobseekers Recruitment Services
Taunton
My client is a prestigious award winning organisation, whose main focus is on delivering world class customer service to its customers. This is a fantastic opportunity to join their growing business, who offer exceptional training in an outstanding professional environment. If you have outstanding customer service delivery, and great communication
Job Source: Jobseekers Recruitment ServicesMatching Staff Solutions Ltd
Taunton
We are looking for a Customer Service Advisor for our client based in Taunton. This role is predominantly supporting colleagues to provide an effective complaints handling service to meet the requirements of the Housing Ombudsman and Social Housing Regulator. Monday to Friday 08:00am - 17:00pm - hybrid is an option. This is a contract running from
Job Source: Matching Staff Solutions LtdOffice Angels
Exeter
re you a talented Customer Service Advisor looking for a new opportunity? Our client is a waste management organisation based in Exeter seeking a motivated individual to join their customer service team. As a customer service advisor, you will play a crucial role in ensuring the delivery of exceptional service to their clients, while also managing
Job Source: Office AngelsOffice Angels
Exeter
Are you a talented Customer Service Advisor looking for a new opportunity? Our client is a waste management organisation based in Exeter seeking a motivated individual to join their customer service team. As a customer service advisor, you will play a crucial role in ensuring the delivery of exceptional service to their clients, while also managin
Job Source: Office AngelsMatching Staff Solutions Ltd
Cullompton
We are looking for an Admin a& Finance Assistant to join our clients team located on Hitchcocks Business Park in Willand. This role is varied but there is no cold-calling involved. Week 1: Monday to Friday 08:00am - 16:00pm Week 2 : Tuesday to Saturday 08:00am - 16:00pm Duties will include: Reconciling bank statements and management and reconcilait
Job Source: Matching Staff Solutions LtdSimple Recruitment (South West) Ltd
Taunton
Simple Recruitment are looking for a Customer Service Advisor for our client based in Taunton to join their team on a temporary basis. Key Responsibilities: * Responsible for receiving and administering all housing complaints into the service within set timescales * Interrogating in-house systems, speaking to colleagues and using policies and pr
Job Source: Simple Recruitment (South West) LtdTiverton
The Just Recruitment Group Ltd is currently recruiting for a Customer Service Manager for a world class manufacturer based in Tiverton, Devon.Reporting to the Sales Operations Director, the Customer Service Manager will build and maintain a strong customer service team. Focus areas of the role will be developing a strong customer service ethos, where customer experience is central. Improvements to the efficiency and accuracy of process is using our ERP and CRM systems. Innovative use of customer service KPI's to drive measurable improvement and accountability. This role will also involve working closely with the European Branch Manager and Technical Sales Manager on internal process improvement as well as the UK and Distributor support managers in relation to customer liaison.Key Skills required:* Growth mindset with a flexible approach to changing circumstance and a willingness to take on new projects.* Self-motivated and able to work independently with minimal supervision, but also with the skills to engage at all levels of the business* Strong emotional intelligence / behaviours - a win: win thinker.* Situational leadership style - willingness to use controlling and pacesetting styles only in the right circumstances.* Commitment to and, experience of developing, motivating and engaging individuals.* Analytical mindset?to develop and manage against high-quality performance measures.* Excellent knowledge of use and development of ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems.* Skills in change management to ensure uptake and engagement, where process changes are identified.* Good understanding and practical application of HR procedures to include recruitment, employment legislation, employee relations procedures, i.e. performance management, disciplinary, grievance.Role Requirements:* Experience in a customer service team, responding to customer queries to provide solutions and maximising sales - reporting on the team's performance.* Knowledge of logistics, both domestic and international.* Proven experience of transformational influence on teams* Proven experience of supporting team members with a range of wellbeing initiatives* Proven experience of using resilience, influence/persuasion, collaboration and appropriate compromise, to resolve conflict* Proven experience of managing a team through change - be those changes to working process, organisational design or integrating new team members.For more information on this position, please contact Just Recruitment Group Ltd on telephone quoting job reference 913211.Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.
Customer Service Manager jobs in Tiverton
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