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Morson Talent
Hellesdon
Are you passionate about delivering exceptional customer service? Do you want to join an expanding, dynamic, fun, and professional team? We are looking for enthusiastic and customer centric individuals to join our client, Ingram Micro, as an Inbound Customer Service Representatives. By Providing a superior experience for customers which is key, as
Job Source: Morson TalentR13 Recruitment
Norwich, Norfolk
R13 Recruitment are working alongside a well-established international wholesaler in their search for a highly organised and pro-active Customer Service Representative, who is fluent in a European language. Working within their highly experienced bi-lingual customer service team, your core duties will be to assist in the day-to-day running of clien
Job Source: R13 RecruitmentR13 Recruitment
East Dereham, Norfolk
R13 are thrilled to be partnering with a reputable business as they look to grow their team with the recruitment of several Customer Service Representatives. Within this role you will be providing outstanding customer service, resolving problems and organising works/services to be done. This is a full time, permanent position, working Monday to Fr
Job Source: R13 RecruitmentR13 Recruitment
East Dereham
R13 are thrilled to be partnering with a reputable business as they look to grow their team with the recruitment of several Customer Service Representatives. Within this role you will be providing outstanding customer service, resolving problems and organising works/services to be done. This is a full time, permanent position, working Monday to Fr
Job Source: R13 RecruitmentR13 Recruitment
Norwich
R13 Recruitment are working alongside a well-established international wholesaler in their search for a highly organised and pro-active Customer Service Representative, who is fluent in a European language. Working within their highly experienced bi-lingual customer service team, your core duties will be to assist in the day-to-day running of clien
Job Source: R13 RecruitmentReed
Norwich
Job Vacancy: Customer Service Professional - French or Spanish Speaking Location: Norwich, Norfolk, United Kingdom Our client is a dynamic and fashion-forward brand, known for our innovative designs and commitment to exceptional customer service are expanding their global presence, seeking a passionate Customer Service Professional to join their
Job Source: ReedReed
Norwich
Seeking a French/ Spanish speaking Customer Service Professional! Job Advert: Amazon Customer Service Representative (Fashion Company) Summary of Responsibilities: As an Amazon Customer Service Representative for our fashion company, you’ll play a vital role in maintaining the service aspects of Capezio Amazon for both the UK and EU markets. Your
Job Source: ReedReed
Norwich
Job Vacancy: Customer Service Professional Location: Norwich, Norfolk, United Kingdom Our client is a dynamic and fashion-forward brand, known for our innovative designs and commitment to exceptional customer service are expanding their global presence, seeking a passionate Customer Service Professional to join their team. The Role: As a Custome
Job Source: ReedNorwich
£ 11.44/hour Overtime Rates Apply
Are you passionate about delivering exceptional customer service? Do you want to join an expanding, dynamic, fun, and professional team?
We are looking for enthusiastic and customer centric individuals to join our client, Ingram Micro, as an Inbound Customer Service Representatives. By Providing a superior experience for customers which is key, as you will be the first point of contact for our Mobile Network and insurance-based customers. No two calls are the same and you will be answering calls for technical support, order management and many more requests. If you want to be part of Ingram Micro’s global operation and you are looking for an exciting role which can offer you variety, then this is what you are looking for!
Operating 7 days a week, 362 days a year the contact centre is based in Ingram Micro’s modern offices on the outskirts of Norwich where the team provides a high level of service to its customers through a flexible team of highly skilled & trained personnel.
Ingram Micro is the global leader in technology and supply chain services with an extensive array of resources to drive market and customer growth, while bringing unique insights that enable businesses to realise the promise of technology. Operating in 52 countries worldwide, servicing more than 200,000 customers, Ingram Micro partners with IT infrastructure and services providers to optimize their businesses from start-ups to global brands. None of this, however, is achievable without great people like you, with a complete customer focus!
We’re looking for star candidates who want to learn and develop new skills in a growing company. If you’re forward-thinking, results driven and want to pursue your career in customer operations, apply now! We are working with Ingram Micro to recruit on a temporary basis with a good possibility of a permanent role with Ingram Micro.
What is involved in the role?
As a Customer Service Representative, you will be part of an engaging and friendly frontline team. Some of your role responsibilities are:
• Delivering outstanding customer service to a variety of customers
• Assisting customers with various enquiries providing order updates and dealing with technical problems via a questions & answers system
• Taking responsibility for actions to ensure customer needs are met
• Helping customers via a chat support function
Full training and support will be given from our experienced team. We need your commitment to learning and collaborating with us to be successful in your role. We celebrate success and want to help you, help us!
What can you bring to the role?
• An excellent phone manner with good English language skills and the ability to build rapport and show empathy
• Strong listening and questioning skills
• Confidence in Microsoft systems - word and excel
• A high level of accuracy and excellent attention to detail
• Ability to embrace change to deliver better results for customers
• Previous contact centre experience will be advantageous but not necessary – full training will be given
What are the benefits of working at Ingram Micro?
• Enjoyable place to work
• Career development (70% of our team leaders joined as agents)
• Employee Discounts (1000’s of discounts available with local and global companies)
• Gym Membership discounts including health assessments, physiotherapy, and swimming lessons
• Modern Canteen and Breakout Facilities with hot & cold food available
• Free Tea & Coffee
• Free Fruit Friday’s
• A range of shift patterns to suit all lifestyles
• Located on the outskirts of the city with parking and good bus links to the city centre or beyond.
• Applications will be completed onsite with an on-the-spot interview, site tour and job offers being extended for qualified candidates.
The contact centre operates from 8am until 8pm Monday to Friday, you will rotate on the following shift patterns:
• 8am until 5pm
• 9am until 6pm
• 11am until 8pm
The contact centre is also open on Saturday and Sunday
• 9am until 6pm
Email Alert for Inbound Customer Service Representatives jobs in Norwich
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