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Hayward Hawk
Belfast, Northern Ireland, United Kingdom
HAYWARD HAWK is delighted to be working alongside a well known cyber security firm looking for an End User Support Specialist to join their team. Responsibilities: Provide exceptional remote end-user and systems support. Manage cases and queues using ServiceNow. Communicate professionally with clients regarding their support needs. Quickly resolve
Job Source: Hayward HawkExperis UK
Belfast, Northern Ireland, United Kingdom
My client a leading IT Solutions provider are seeking to recruit an Desktop Support Engineer to join an ever growing Customer Support Function. This client has more than 10000 employees world wide and an unlimited amount of large Enterprise Customers to support. You will bring the below skill set: You own, investigate, and solve customer technical
Job Source: Experis UK4Recruitment Services
Antrim
4Recruitment Services are seeking a Family Support Worker/Practitioner to provide services to our client who has sites based in Antrim, Northern Ireland. Choices Family Support Service (CFSS) is an outreach service working in families homes covering the Northern Trust area. CFSS aims to support young people age 10-17 years and their families
Job Source: 4Recruitment Services4Recruitment Services
Antrim
4Recruitment Services are seeking a Family Support Worker/Practitioner to provide services to our client who has sites based in Antrim, Northern Ireland. Choices Family Support Service (CFSS) is an outreach service working in families homes covering the Northern Trust area. CFSS aims to support young people age 10-17 years and their families
Job Source: 4Recruitment ServicesAd Warrior Ltd
Lisburn
Enabling Support Worker Job Type: Full & Part Time Location: Lisburn Salary: £ per hourWould you enjoy working in Social Care?Do you have the values, passion and empathy they are looking for?You do not need any qualifications or exper...
Job Source: Ad Warrior LtdLucera Financial Infrastructures
Belfast, Northern Ireland, United Kingdom
About Us Lucera® is a New York based firm wholly owned by BGC Partners Inc. (NASDAQ: BGCP), a leading global financial services firm. We provide best in-class on-demand co-located infrastructure and connectivity, priced on a month-to-month basis, offering a compelling solution to businesses looking to lower expenses and reduce operational overhea
Job Source: Lucera Financial InfrastructuresBrook Street UK
Belfast
Excellent Opportunity within NHS! Apply today Brook Street (UK) Ltd is currently seeking a Band 3 Clerical Officer to join our client`s busy Public Sector team on Holywood Road, East Belfast. Our public sector client is looking for someone with experience in Administration, GCSE Maths and English or equivalent qualification. Previous experience i
Job Source: Brook Street UKBrook Street UK
BT4 1NSBelfastBelfastNorthern IrelandUnited Kingdom
Excellent Opportunity within NHS! Apply todayBrook Street (UK) Ltd is currently seeking a Band 3 Clerical Officer to join our client`s busy Public Sector team on Holywood Road, East Belfast.Our public sector client is looking for someone with experience in Administration, GCSE Maths and English or equivalent qualification.Previous experience in NHS
Job Source: Brook Street UKBelfast, Northern Ireland, United Kingdom
Customer Support Specialist, Service Desk Analyst
£32-38k + Benefits
18 month contract
2 days a week on site in Belfast (BT1)
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.
You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web.
Your responsibilities will include the below:
Responsible for the customer support experience
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group/engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration & engagement
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Nice to have but not essential
Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams.
General understanding of Microsoft 365 administration principles.
Customer Support Specialist, Service Desk Analyst, 1st Line Support jobs in Belfast, Northern Ireland, United Kingdom
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