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Klickstarters
Wolverhampton, England, United Kingdom
Junior IT Engineer WE ARE A LEADING IT SUPPORT BUSINESS LOOKING FOR A JUNIOR IT ENGINEER TO JOIN OUR EXCITING TEAM Apprentice/Entry level Based Wolverhampton Knowledge of Microsoft 365 systems, Networking troubleshooting and installation skills. Salary £24,000 - £28,000 depending on experience A driving license is essential for this role To apply
Job Source: KlickstartersJumar Solutions
Birmingham
IT Service Desk Analyst £200 per day - Inside IR35 via UmbrellaLocation: Birmingham, West Midlands - Full time onsite 5 days per week - Excellent transport links Midlands based Service Desk resources are required to work on our financial services client's thriving desk until 17/9/24. The Service Desk Analyst will be required to cover the following
Job Source: Jumar SolutionsZenzero
coventry, england, United Kingdom
Service Desk Engineer The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensu
Job Source: ZenzeroAdria Solutions Ltd
United Kingdom
Service Desk Analyst Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand. Working Hours: Monday to Thursday, 14:00 - 01:00 The Role: As a Service Desk Analyst, you will play a pivotal role in supporting ou
Job Source: Adria Solutions LtdIn Technology Group Limited
Birmingham
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues fro
Job Source: In Technology Group LimitedKlickstarters
Wolverhampton
Job DescriptionJunior IT EngineerWE ARE A LEADING IT SUPPORT BUSINESS LOOKING FOR A JUNIOR IT ENGINEER TO JOIN OUR EXCITING TEAMApprentice/Entry level Based WolverhamptonKnowledge of Microsoft 365 systems, Networking troubleshooting and installation skills. Salary £24,000 - £28,000 depending on experience A driving license is essential for this rol
Job Source: KlickstartersTarmac
Solihull
At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. We are currently looking for an IT Service Desk Analyst to join our IT team based in Solihull. The role is
Job Source: TarmacAdria Solutions
Coventry
Service Desk Analyst - Initial 6 months FTC Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand. Working Hours: Monday to Thursday, 14:00 - 01:00 The Role: As a Service Desk Analyst, you will play a pivota
Job Source: Adria SolutionsBirmingham
Service Desk Manager
Location: Birmingham (Hybrid)
Salary: Up to £45,000 (doe)
Are you an IT professional seeking advancement in your career? We are looking for a skilled Service Desk Manager/Team Leader with a strong technical background and 2-3 years of experience in a similar role. This role is pivotal in leading our client's service desk team to deliver exceptional IT support.
Key Responsibilities:
Lead and guide a team of service desk technicians to ensure they provide top-notch and timely support to clients.
Supervise day-to-day service desk operations, ensuring adherence to service level agreements (SLAs) and exceeding client expectations.
Serve as a primary contact for key clients, fostering strong relationships and promptly addressing escalations or concerns.
Continuously evaluate and enhance service desk processes to boost efficiency and client satisfaction, emphasizing team leadership over direct involvement in ticket resolution.
Stay abreast of the latest IT trends and technologies to offer guidance and support to the team and clients.
Requirements:
Demonstrated 2-3 years’ experience ideally in an MSP environment, in a leadership or supervisory role within the service desk.
Proven ability to lead, motivate, and develop IT professionals.
Dedication to delivering outstanding customer service and ensuring client happiness.
Strong grasp of IT systems, networks, and infrastructure, with the capability to troubleshoot and resolve technical issues.
Excellent verbal and written communication skills, enabling effective interaction with clients and internal teams.
Relevant certifications such as ITIL, CompTIA, or Microsoft certifications are advantageous.
If you are a proactive and results-oriented individual with a passion for IT service delivery and team leadership, we encourage you to apply for this opportunity. To be considered, please submit your CV promptly.
Service Desk Manager jobs in Birmingham
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