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The Caraires Consultancy
Upper Bruntingthorpe
Monday to Friday between 8.00am – 5.30pm (40 hour week) Temp to perm upto £35,000 per annum (depending on experience) Are you a confident leader with a passion for delivering exceptional client experiences? Our automotive client is seeking a dynamic and experienced Customer Service Team Leader to inspire and lead our Client Experience Team. If you
Job Source: The Caraires ConsultancyThe Caraires Consultancy
LE17 5QSLutterworthLutterworthEast MidlandsUnited Kingdom
Monday to Friday between 8.00am 5.30pm (40 hour week)Temp to permup to £35,000 per annum (depending on experience)Are you a confident leader with a passion for delivering exceptional client experiences?Our automotive client is seeking a dynamic and experienced Customer Service Team Leader to inspire and lead our Client Experience Team.If you thriv
Job Source: The Caraires ConsultancyThe Caraires Consultancy
Lutterworth
Monday to Friday between 8.00am - 5.30pm (40 hour week) up to £35,000 per annum (depending on experience) Permanent The role of Customer Service Team Leader requires you to provide excellent and inspirational leadership to the client experience team. You must have the ability to drive and increase performance by taking a strong customer focus app
Job Source: The Caraires ConsultancyThe Caraires Consultancy
Upper Bruntingthorpe
Monday to Friday between 8.00am – 5.30pm (40 hour week) up to £35,000 per annum (depending on experience) Permanent The role of Customer Service Team Leader requires you to provide excellent and inspirational leadership to the client experience team. You must have the ability to drive and increase performance by taking a strong customer focus app
Job Source: The Caraires ConsultancyThe Caraires Consultancy
Lutterworth
Monday to Friday between 8.00am 5.30pm (40 hour week) Temp to perm up to £35,000 per annum (depending on experience) Are you a confident leader with a passion for delivering exceptional client experiences? Our automotive client is seeking a dynamic and experienced Customer Service Team Leader to inspire and lead our Client Experience Team. If
Job Source: The Caraires ConsultancyInteraction Recruitment
Coalville
Customer Services Leader Full-Time - Permanent Hours: Monday to Thursday 8.30am to 5.00pm / Early finish Fridays. Basic Salary: £30,000.00 to £35,000.00 Per Annum plus Annual Bonus Location: Coalville, Leicestershire Benefits: BUPA Healthcare, Life Assurance, Pension Contribution, Death in Service, up to 28 days annual leave entitlement PLUS Ba
Job Source: Interaction RecruitmentForde Recruitment Ltd
Lutterworth
Forde Recruitment are currently recruiting for a Customer Experience Team Leader on behalf of our client, An evolving global automotive business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. The Role This role requires you to provide excellent
Job Source: Forde Recruitment LtdIPS LLP
Markfield
Company Description Part of the Culina Group, IPS is the UK market leader in Contract Packing solutions. IPS provides the most extensive pool of Contract Packing equipment and expertise available in the UK. IPS continues to grow and is now widely integrated and embedded within operations right across the Culina Group network. We are now looking f
Job Source: IPS LLPUnited Kingdom
THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Team Leader working for a business based in Wigston, Leicester. In this role you will be responsible for the Customer Service Centre Team to identify, develop and implement customer service process improvements.This is a permanent full time position which offers hybrid working. THE ROLE & YOUR RESPONSIBILITIES: Managing one of the Customer Service Centre teams, providing them with positive support, advice and encouragement in their development, providing cover in the absence of the other Team Leader.Allocating in-bound workloads and developing specific programmes of activity, such as outbound calling and emailing to customer service advisors to meet the needs of training providers and of the membership recruitment, renewal and engagement programmes, assisting the team with its daily workload as demand occurs.Monitoring accuracy and efficiency of operational processing and providing a monthly processes performance report to the Manager Customer Service Centre, with recommendations for change or development where appropriate.Working with the IT and Digital teams to scope and test developments to related systems, resolving any issues and reporting to the Manager Customer Service Centre as appropriate.Providing analysis and reports on membership and training provider activity to identify patterns of behaviour and opportunities for development.Ensuring that their team provides a first-class customer service experience to members, training providers and delegates.Defining and developing processes and procedures relating to training providers and membership within ISO standards, as required.Contributing to projects as required and identifying improvements to Customer Service Centre processes. EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Experience of managing a team and/or projectExperience of supervising and motivating others evaluating work performance and providing feedback and guidanceExperience of communicating complex concepts via telephone, face-to face and in writingExperience of presenting to large and small audiences using PowerPoint or other presentation toolsExperience of successfully delivering to identified targets with minimum supervisionExperience of communicating with people at all levels in businessExperience of working without direct supervision inside and outside of the normal office environmentExperience of using multi-relational databasesExperience of coaching and people developmentExperience in complaint handling and management
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
Customer Service Team Leader jobs in United Kingdom
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