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ESP Utilities Group
Leatherhead
Customer Service Administrator Role Context ESPUG’s drive to achieve Operational Excellence is dependent on three key areas: 1) The continued relationships that we have with our customers during the build out of networks under the asset adoption process for both gas and electricity. This success is achieved, in part, through operational excellence
Job Source: ESP Utilities GroupPrize Placements
London
Our client is looking for an enthusiastic, energetic and reliable person to join their team asap. Working 9am to 5pm, Monday to Friday. The duties are varied and will suit someone who is confident dealing with clients and customers over the phone. Taking & processing orders Assisting with queries Developing relationships with existing customers in
Job Source: Prize PlacementsMistral Recruitment Ltd
Bracknell
Bracknell, Berkshire Full time (The business is open from 08.00-17.30 Monday to Friday and 09.00-12.00 on a Saturday. You will be required to work one in four Saturday’s mornings) Salary: £26000-£30000pa The role: As Customer Service Administrator, you must be an organised, friendly, proactive and confident. The role will involve frequent contact
Job Source: Mistral Recruitment LtdReed
Epsom
Title: Temporary Customer Service Administrator Location: Epsom Hourly Rate: £13.00 - £15.50 Job Type: Temporary Start Date: Immediate Job Description: We are looking for a highly organized and customer-focused individual to join our team as a temporary customer service administrator. The ideal candidate will have excellent communication and i
Job Source: ReedReed
Bracknell
Customer Service Administrator Permanent Role Location - Ascot Salary – £28 - 30,000 Hours – Monday to Friday 9am – 5pm My client, based in Ascot, are looking for a Customer Service Administrator to join their small friendly team. This is a fast-paced role which is an integral part the business. The company has a family feel to it, with its furnish
Job Source: ReedReed
Epsom
Title: Temporary Customer Service Administrator Location: Ewell Hourly Rate: £13.00 - £15.50 Job Type: Temporary Start Date: Immediate Job Description: We are looking for a highly organized and customer-focused individual to join our team as a temporary customer service administrator. The ideal candidate will have excellent communication and i
Job Source: ReedReed
Leatherhead
Title: Temporary Customer Service Administrator Location: Leatherhead Hourly Rate: £13.00 - £15.50 Job Type: Temporary Start Date: Immediate Job Description: We are looking for a highly organized and customer-focused individual to join our team as a temporary customer service administrator. The ideal candidate will have excellent communication
Job Source: ReedTeam One Recruitment
Redhill
Very successful and friendly local business seeks a driven Customer Service Administrator capable of working to high business and regulatory standards within a busy environment. You will be providing customer service and general administration and should have excellent verbal and written communication skills. You should be proficient in the use of
Job Source: Team One RecruitmentLeatherhead
A role split 50/50 between query handling and administration. GENUINE CAREER DEVELOPMENT OPPORTUNITY (company known for progressing staff). Real chance for either a recent graduate or people with telephone-based experience to break into the UK's biggest sector.
Job Title/Location: Customer Service / Administrator, Epsom/WFH
Salary: £24,000 - £25,000 + bonus/overtime adds c.£1,000 - £1,500 + pension
Office/WFH: Working week is 3-4 days office, 1-2 days WFH. Initial training 100% office based
Requirements: Customer service experience that involves telephone contact with customers. Graduates also considered, with some previous customer service/retail experience
Role Snapshot: Dealing with queries from current customers (this is not a 'sales’ type call handling role), regarding a variety of mortgage/savings products. Close to 50% of the role is admin based
The Company: Our client is a highly professional Financial Services company who base their customer services model on just that, first rate service as opposed to the hard sell. Mortgages and Savings products are their key markets with this role exposing you to both sides of the business.
The Role: As a Customer Service / Administrator, you will be joining a growing team of c.25 staff. The focus is on dealing with incoming calls from existing customers with queries relating to their mortgage and savings/investment products. You will initially concentrate on the administrative element of the role and gradually gain exposure to queries from brokers/customers. Your week is split between admin days and query days, alternating through the week. People regularly progress into their 'specialist’ teams, so those that apply themselves can definitely progress within the business. The main elements of the role include:
Maintain an up to date knowledge of all products and services offered by the company
Dealing with customers on a daily basis, both over the phone and via email
Pro-actively following up enquiries via marketing and the website
Carrying out market research and analysis of results when necessary
Dealing with all general special tasks and projects that are customer related
Liaise with external suppliers and maintain business relations with third parties as required
Hours are Mon - Fri, 9am - 5.30pm. You would also work, on average, one Saturday morning per month (9am - 12pm) for which you get 1.5 x hourly rate and these 3 hours are worked from home after training.
Skills / Experience Required: For this Customer Service / Administrator role our client will consider people who have worked in customer service roles with a strong telephone element to them. Graduates are also considered with some recent customer services/retail experience that again has included some telephone work. Good MS Office experience is needed, as is an eye for detail and the ability to work accurately within a fast-paced environment.
Additional Information: The Customer Service / Administrator role is a great opportunity for progression. Salary is to £25,000 along with an annual bonus, overtime, good company benefits inc. pension and professional study sponsorship. The Saturday overtime and company bonus would mean approx. an additional £1,000 - £1,500.
The Customer Service / Administrator post is one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of expertise include administration, customer service, business analysis, compliance, pensions, paraplanners, sales support and project management roles. Check the website and feel free to call Darren Snell at any time.
Customer Service / Administrator jobs in Leatherhead
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