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The Portfolio Group
Hinckley
Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development? The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards such
Job Source: The Portfolio GroupER Recruitment Limited
Leicester
Customer Service Advisor Syston, Hybrid (2 days office based) £23,754 + bonuses Do you have experience handing a large amount of inbound calls in a contact centre team? Are you passionate about resolving customer issues and complaints? Do you want to work for a business who celebrate success & offer great training? The Company: ER Recruitment are w
Job Source: ER Recruitment LimitedSF Recruitment
Hinckley
SF Recruitment are looking to recruit a Customer Service Advisor to work for a leading business based in Hinckley. The role requires you to excel in enthusiasm as part of their account management team. You will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fas
Job Source: SF RecruitmentBrellis Recruitment
Nuneaton
A superb opportunity has arisen to join a global brand in the role of Customer Services Advisor. Relationships mean everything to the client, and this one is particularly special. You’ll have an important part to play delivering best in class customer support to their prestigious automotive customer. You will play your part to deliver against bus
Job Source: Brellis RecruitmentER Recruitment Limited
Leicester
Customer Service Advisor Syston, Leicestershire - Hybrid working (2 days office based) £23,500 - £25,000 p.a. Start Date 24th June Do you enjoy being on the phones building rapport & handling customer queries? Have you previously worked in a call centre or customer service office environment? Would you like to be a part of a modern, innovate lea
Job Source: ER Recruitment LimitedThe Portfolio Group
Hinckley, Leicestershire
Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development? The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards suc
Job Source: The Portfolio GroupKelly Services (UK) Ltd
Shepshed, Leicestershire
Kelly Services are looking for an experienced Customer Service Advisor to join our client's busy and progressive Company based in Shepshed, Leicestershire. Salary from £24,000 per annum. Office-based - Monday to Friday Company benefits Company Pension 23 days annual leave plus bank holidays Employee Discount Free Parking Sick Pay Role-based Trai
Job Source: Kelly Services (UK) LtdBrook Street UK
Loughborough
Customer Service Advisor Location - Loughborough Hours - Full time Shift work (12hour shifts, 4 on - 4 off) Salary - £11.44, DBS required Brook Street have the pleasure of supporting a Customer Service Advisor Role in Loughborough Front Office/Reception Establish positive relationships with the residents, Res-Life Team, colleagues, suppliers and st
Job Source: Brook Street UKUnited Kingdom
Kelly Services are looking for an experienced Customer Service Advisor to join our client's busy and progressive Company based in Shepshed, Leicestershire. Salary from £24,000 per annum. Office-based - Monday to Friday Company benefits
Company Pension
23 days annual leave plus bank holidays
Employee Discount
Free Parking
Sick Pay
Role-based Training
About the Role: The Customer Service Advisor will work with the Technical and Service Departments to provide effective customer service to a network of distributors and end users, by supporting the warranty returns process. Key Responsibilities
Prioritise and process customer queries and requests submitted by telephone, email or live chat.
Investigate and resolve customer warranty queries quickly and patiently.
Progress and chase all queries whilst keeping the customer informed throughout.
Ensure all administration is completed to a high level.
Use the database systems and technology to deliver great customer service.
Ensure the Company position is robustly explained to customers.
Implement the Company returns and warranty processes.
Identify and highlight opportunities to enhance the Customer Experience.
Work with Technical Customer Service Colleagues to deliver solutions.
Support Technical Customer Service Colleagues by adopting challenging customer queries regarding company processes and policies.
Strive to achieve outcomes that are mutually understood by the Company and the Customer.
Employees will ensure they adhere to the company's ISO 9001 Quality Policy, associated job roles, responsibilities, processes, procedures and work instructions.
Carry out any other reasonable tasks as required.
Progress and chase customer escalations to a satisfactory resolution.
Continuing liaison with Sales, Service Department and Warehouse.
About you
A wealth of experience dealing with customer issues whether face-to-face or over the phone
A good general knowledge of warranty processes
Excellent telephone manner with the ability to communicate effectively.
Ability to work accurately under pressure and meet deadlines
High degree of attention to detail
If you are looking for an office-based career working in a varied role with strong customer service skills then please apply for this excellent opportunity.KSEastMidlands
Kelly Services are acting as an Employment Agency in relation to this role.? Should you choose to apply, your information will be processed in accordance with Kelly's?Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.?
As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Customer Service Advisor jobs in United Kingdom
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