Operations Manager
Kent
£ 60000/annum
Operations Manager - FM Service Provider - Commercial & Residential Contracts - Kent & London - Up to £60,000 per annum
CBW are currently recruiting for an Operations Manager to work for an established FM service provider based in Kent. The Operations Manager will have responsibility for the overall strategic management of Commercial and Residential portfolio consisting of cleaning operations, ensuring that all services are performing, and personnel are engaged in their respective roles. You will be responsible for the day to day operations which includes the management of 4-6 Area Managers across 200 sites in London & Kent. In return the company is offering a competitive salary of up to £60,000 based on experience.
Hours of work
Monday to Friday - 08:00am to 17:00pm
Key duties & Responsibilities
Support the Director with new business, quotations, and tender opportunities.
Assist with setup of new CRM System.
Roll out new systems ensuring they are set up properly and used effectively.
Manage and oversee operational processes.
Quality Auditing, ensuring Operations Team are carrying out regular audits.
Assist Operations Team with new and existing customers.
Assist in overseeing the mobilisation process of all new contracts/sites.
Monthly meetings with Office Administrators and Operations Team.
Staff planning and training.
Complaint escalation and resolution.
Assist HR Manager with any performance management and discip...