Junior Business Analyst

Neville Street, Newcastle, NE1 5DL (office based)

Job Reference: /RK/06-06/1190/1/RP

Job Title: Junior Business Analyst

Location: Neville Street, Newcastle, NE1 5DL (office based)

Salary: Competitive

Hours per week: Variable Shift Rota - 06:30 - 22:00 - 37.5 hours per week

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Job Overview

We are seeking to recruit a Junior Business Analyst to join our expanding team, enhance our contract and support our People performance and portfolio. OCS is undertaking an exciting period of growth and change which is expanding the information needs of the contract, the appointment to this role is very important in meeting those needs.

You will support the senior management team with reliable service delivery of systems throughout the contract, in delivering a Safe, efficient, and Quality service to our customers and clients by using a suite of management information.

This is a broad-ranging role in a fast-paced environment and diverse team, providing the post holder with the opportunity to utilise and develop skills in data analysis and business strategy. The post holder will make a key contribution to the business by delivering clear insight into a wide range of data performance metrics, including the scrutiny of underlying trends and the use of benchmarking to measure performance. This will be achieved by working collaboratively with key stakeholders and our talented colleagues, across the contract.

The successful candidate will have a methodical approach, a keen eye for detail and possess well developed numerical, analytical, and organisational skills. Excellent written and oral communication skills are an essential part of the role and will be required to effectively understand, present, and explain complex information to a range of audiences across contract.

Key Responsibilities:

Responsibility for the support function for planning scheduling and delivery of reactive service requirement including (but not limited to) routine cleaning, specialist cleaning to LNER Assets and locations within the contract scope.

Operational day to day delivery of a centralised reporting service for the operational teams.

Operational day to day delivery of a centralised supplies ordering service in line with the agreed process up to and including contract uniforms and PPE.

Support the accurate reporting of all operational changes to the LNER diagrams, programmes and schedules are monitored proactively and that changes are communicated to operational teams

Contribute to improving customer service by ensuring timeliness in response to queries, complaints and service requests received by the helpdesk.

Seek and act on feedback from Internal and External Stakeholders to ensure continuous improvement of the services.

Ability to provide data-driven insights and recommendations to influence business strategy and direction.

Creating Management Information (MI) and doing detailed data analysis, using products such as Microsoft packages, smartsheets and Power BI to deliver and present their findings and proposed solutions where appropriate.

Where possible, identify and maximise efficiencies in business processes to help generate internal value within the organisation, whilst ensuring compliance is maintained within existing workstreams.

Facilitating the provision of added value via process and data analysis

Gather requirements from internal and external users and translate these into technical requirements, authoring and owning discovery documents and processes.

About You:

Previous experience of working within a large organisation

Analytical capabilities with experience of problem solving.

Excellent written and oral English communication and interpersonal skills.

Strong proficiency in Microsoft packages, including Excel, Word, and PowerPoint.

Experience with smartsheets & Power BI

Ability to transform data into reports, dashboards, and insights.

Detailed approach to workload

Experience of working within a high demanding role

Ability to prioritize workload. jn

Experience of working within a team as well as use own initiative

Must be flexible to the business needs and have the ability to work shifts.

A bit about us:

If you love what you do and want to be part of something special, we would love to hear from you! Click apply and we will be in touch soon...

We offer excellent career and development opportunities, as an organisation that's proud of its’ great people - we believe in the opportunity to recognise and share success. To find out more please visit our website.

OCS is an equal opportunity employer and relies on diversity to deliver on our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation, disability or age.

*** STRICTLY NO AGENCIES