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Out of Hours Service Desk Analyst - 1st line Support
Applicants must live no more than 50 mins drive from Peterborough
Looking for experienced Call Centre / Service Desk Analysts
You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role.
Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4
Our valued client based on the Birmingham Business Park, are seeking an experienced Customer Services/Call Centre Operators to join their team on a temporary basis.
Hours for this role are Monday to Friday 8:00 AM to 5:30 PM.
The Customer Services/Call Centre Operator will play a massive part of our client’s team, operating within a fast-paced en
Customer Service Agents
Pertemps are currently working with an Ayrshire based financial services company, who are looking for Customer Service Agents to join their busy teams.
We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company.
If you have a background working withi
Customer Service Agents
Pertemps are currently working with an Ayrshire based financial services company, who are looking for Customer Service Agents to join their busy teams.
We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company.
If you have a background working withi
One of our local authority clients are currently recruiting for an IT Service Desk Analyst. This is a temporary contract for 3 months with possible further extension based on budget and performance.
Main Purpose of Post/Job Summary
The post holder will provide prompt and effective technical support for all aspects of personal computing to users a
About The Role IT Service Desk Experts - we’re looking for you! IT Service Desk Analyst Caerphilly Head Office £23,795 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for a career rather than a job?If you answered
Location: Manchester
Service Desk Analyst (6 month FTC)
Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.
We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together to
IT Service Desk Analyst
Salary: £23,499 a year
Overview
We are working with a trusted IT and Digital Delivery Partner, who are seeking an IT Service Desk Analyst to provide IT support to customers across Primary Care (GP Practices) within the Humber locality. This role primarily offers 1st line technical support by managing an incoming call queue
Job Source: Blue Pelican Group
Out of hours Service Desk/ Call Centre Analyst
Peterborough
Job DescriptionOut of Hours Service Desk Analyst - 1st line SupportApplicants must live no more than 50 mins drive from PeterboroughLooking for experienced Call Centre / Service Desk AnalystsYou will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role.Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off.Hourly pay - £16.30 3 month contract - extensions - could go perm in the futureIdeal Technology / experience:Ivanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists.Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution.• 1st Line Support of Wintel / Retail and Hardware related incidents.• Accurately log incidents and ensure all relevant data is captured whilst logging the incident.• Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.• Proactively keeping Customers informed on incident or request status and progress.• Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.• Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.• Resolve >60% of incidents logged as a First Time FixIf you have the above skills and experience please apply now!