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AG Talent
Basingstoke
Job Description Are you an IT Support Analyst who lives locally to Basingstoke? Do you want to provide support to a large business across multiple offices? Location: Basingstoke – 5 days a week on-site Salary: £25,000 - £30,000 + Benefits Interview process: 2 stages You’ll be responsible for: 1st and 2nd line support across multiple offices
Job Source: AG TalentProactive Appointments
Reading
Service Desk Analyst Our client is looking for an experienced Service Desk Analyst to join their team based near Reading on a permanent basis. You will be rewarded with a good salary, as well as a brilliant benefits package including annual leave, pension scheme, hybrid working (after probation), staff discounts, cycle to work scheme, training and
Job Source: Proactive AppointmentsAir Partner
Bracknell
Job Description Are you looking to build a career in a support Help Desk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you! Air Partner are seeking a 1st line support analyst to join our friendly Bracknell office. Reporting to the Se
Job Source: Air PartnerSondrel
Sulhamstead
Job Description The primary purpose of the IT Support Engineer role is to provide comprehensive assistance to end-users, maintain the stability of systems and infrastructure, and ensure adherence to security, governance, and compliance standards. While primarily focused on the UK, this role is an integral part of a global team, collaborating a
Job Source: SondrelSondrel
Theale
Job Description The primary purpose of the IT Support Technician is primarily responsible for providing hands-on support, proactively identifying, and resolving software and hardware issues on computers and managing the repair and maintenance of more complex systems and computer problems. In addition to these technical responsibilities, the IT
Job Source: SondrelCorriculo Ltd
Basingstoke
Support Analyst, Service Desk, 1st line, COR5802A An excellent, award winning company seeks a Support Analyst / Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary
Job Source: Corriculo LtdCorriculo Ltd
Basingstoke
Support Analyst, Service Desk, 1st line, COR5802A An excellent, award winning company seeks a Support Analyst / Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary
Job Source: Corriculo LtdLandmark Information Group
Reading
What it's like to work at Landmark: We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to w
Job Source: Landmark Information GroupBasingstoke
Our Client are a giant in the Financial Services Industry, with multiple offices throughout the UK.
With an incredible leadership team, they are regularly voted in the top 100 companies to work for and have some exciting growth plans ahead as they continue to provide an unrivalled service to their customers, as well as creating an incredible place to work for their team members.
We now have a vacancy on their team in Basingstoke for an IT focused, Business Analyst.
Role Description
The Business Analyst aligns business needs with technical capabilities within an Agile framework. They act as the liaison between team members, understanding product requirements and translating them for the team to create valuable and workable product features. The Business Analyst will perform duties such as user story creation, defining acceptance criteria, backlog refinement and supporting the team in achieving sprint goals. The role will also require the candidate to interrogate our data estate in order to support and inform the business on the impact a specific change will have.
Key Responsibilities
Eliciting requirements - defining the capabilities of a product that allow it to meet the needs of its users and is fully testable. This will span both functional, non-functional, data and reporting requirements in accordance with company standards.
Running workshops - facilitating workshops/discussions/focus groups with key stakeholders/Product Owners to understand needs and expectations.
User story management - creating, prioritising and refining user stories with support from Product Owners and adhering to the INVEST principle.
Acceptance criteria - using Gherkin syntax, write acceptance criteria to govern what standards newly developed solutions must meet to be deemed fit for purpose.
Software delivery lifecycle support - works with the Scrum Master, Product Owner and development team to break down the user stories into manageable tasks, estimate their complexity and decide what the team can achieve in the next sprint.
In-development support - reaffirming end-users requirements are being met, adapting the backlog and remaining flexible to any changes in prioritisation or technical challenges.
User acceptance testing - manage the user acceptance testing, recording feedback and working with the Product Owner and development teams to introduce UAT outcomes into sprints
Defect management - provide support for defect management when running UAT for a specific project or using the JIRA platform to record any production related defects
Reporting - working with the Data Team, monitor and analyse on a regular basis all reports and reporting needs
Innovation - stay up to date with technology systems and advances in the intermediary sector
Carry out other responsibilities set out by management
Knowledge required for this position
An understanding of the stages and cycles of software development
Experienced in using JIRA & Confluence
Competent technical knowledge
Experienced in MS Suite (most notably Excel, Visio and Powerpoint)
You will have a passion for technology and innovation.
Broad business knowledge of the Financial Services area (preferably Insurance but not essential)
Essential Skills
Technical understanding - ability to take an operational requirement and develop a user story that the development team can design a technical approach/solution
Collaboration - ability to collaborate with multiple stakeholders within Operational areas and IT development teams. Required to collaborate within a distinct Project Team when key deliveries are underway.
Stakeholder management - ability to manage multiple stakeholders from different areas of the business. Confident when working with Executives.
Adaptability - must be dynamic and able to adapt quickly to changes in prioritisation, requirements and Product Owner direction.
Problem solving - ability to support any problems with a positive mindset and a make suggestion to how problems can be overcome whilst considering operational and technical limitations.
Critical thinking - analyse information from various sources, discern underlying needs and design effective mock-ups / wireframes to support business/technical outcomes.
Documentation - Ability to deliver quality documentation, including risk and benefits of the proposed solution and initial wireframes or diagrams
Essential Experience
Proven experience operating in a Business Analyst role, developing business requirements and technical specification documentation
Experience working in a Financial Services company or working within a regulatory environment
The Package
Up to £56k per annum depending on experience
Hybrid Working (2 days office)
25 Days Holiday Allowance + Bank Holidays
Flexible holiday benefits package (buy / sell additional holiday)
Health and Wellness Program
Company Events
Pension
Onsite Free Parking
Email Alert for Financial Services IT Business Analyst jobs in Basingstoke
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