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Careers Plus
Gateshead, England, United Kingdom
An exciting opportunity has arisen for an experienced and self-motivated IT NETWORK LEAD to join one of our client's Essential ICT Service team. Working as part of the ICT Services team, your main role is to manage the day-to-day operation of the IT environment within their clients. You will be leading a team of ICT Technicians to provide suppor
Job Source: Careers PlusSellick Partnership
Newcastle upon Tyne
Job Description IT Manager Newcastle Permanent £40,000 - £45,000 Sellick Partnership are currently assisting in the recruitment of an IT Manager for a public sector organisation based in North Shields. This is a permanent role. Responsibilities of the IT Manager include: for providing technical support and assistance to end-users within th
Job Source: Sellick PartnershipSellick Partnership
newcastle upon tyne, england, United Kingdom
IT Manager Newcastle Permanent £40,000 - £45,000 Sellick Partnership are currently assisting in the recruitment of an IT Manager for a public sector organisation based in North Shields. This is a permanent role. Responsibilities of the IT Manager include: for providing technical support and assistance to end-users within the organisation the s
Job Source: Sellick PartnershipNRG.
newcastle upon tyne, england, United Kingdom
Responsibilities will include, but are not limited to: IT Helpdesk and Desktop support : Administration of the IT Helpdesk Preparation and provision of hardware and software for new employees Serving as the main point of contact for all employees regarding unresolved IT helpdesk incidents. Assist IT infrastructure upgrades and installations as re
Job Source: NRG.Gi Group
Tyne and wear, England, United Kingdom
Join Our Team as an IT Development Manager! We're a leading third-party logistics provider headquartered in Washington, Sunderland. With a focus on last-mile logistics and process design, we're continuously growing our global business and pioneering innovative solutions in the industry. About the Role: As our IT Development Manager, you'll oversee
Job Source: Gi GroupGi Group
Tyne and Wear
Job DescriptionJoin Our Team as an IT Development Manager!We're a leading third-party logistics provider headquartered in Washington, Sunderland. With a focus on last-mile logistics and process design, we're continuously growing our global business and pioneering innovative solutions in the industry.About the Role: As our IT Development Manager, yo
Job Source: Gi GroupMTrec Ltd
Newcastle upon Tyne
Rewards and Benefits on Offer; * Competitive salary * Career progression opportunities. * Stable growing organisation. * Permanent employment. * Immediate start. Working Hours: * The role will be over 2 days for 16 hours per week. * This role requires flexibility to work up to full time hours for around 4 weeks per year to cover holidays.
Job Source: MTrec LtdMTrec Technical
Newcastle Upon Tyne
Rewards and Benefits on Offer; Competitive salary Career progression opportunities. Stable growing organisation. Permanent employment. Immediate start. Working Hours: The role will be over 2 days for 16 hours per week. This role requires flexibility to work up to full time hours for around 4 weeks per year to cover holidays. There is an opportunity
Job Source: MTrec TechnicalGateshead, England, United Kingdom
About the role
You will oversee the technical support team’s day-to-day activities, establish operational processes and service standards, and ensure the team is meeting the technical requirements of the business. This role is highly involved with customers, thus great communication skills, a passion for delivering customer excellence, and technical skills are key.
Qualifications:
For this role, we prefer candidates with demonstrated experience of at least 5 years in IT and strong technical background.
The ideal candidate should possess:
Excellent customer relationship management and communication skills, with the ability to create a positive client experience.
Strong leadership skills, with a proven ability to manage and support a team with high standards, using metrics to drive team performance.
Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management.
Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user computing device management.
Knowledge & experience of cloud solutions including Azure and 365.
An ability to prioritise and manage time effectively utilizing ITIL best practice methodology.
Experience in project management and in delivering projects within budget and to deadlines.
Preferably qualified to 2nd line minimum or equivalent industry certification such as ITIL, Microsoft, or Cisco.
Bachelor's degree or higher in Computer Science, or a related field, or equivalent work experience.
If you are interested in this role, click 'apply now' and a member of our team will be in touch!
Information Technology Team Lead jobs in Gateshead, England, United Kingdom
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