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Head of Service

Glasgow

Service in leading the companies Service Division. The Head of Service will be responsible for over 250+ Service contracts and break fix calls with a turnover Circa. £3m. Leading a team of 15-18 Service Engineers, plus 5 office staff. The HOS will drive productivity, maximize efficiency, and deliver the highest levels of service. The role will involve overseeing daily operations, analysing performance metrics and job profitability including over responsibility for the Service Division profit and loss.

Office-based with regular travel to customer sites, they will have visible presence in the field creating and maintaining customer relationships. This role, will require a strong decision maker, providing clear direction, inspiring others, teamwork, and collaboration. Planning, and organizing is key as well embracing change and creating new more efficient processes as a new IT platform will be rolled out intimately. Ultimately, to deliver high-quality results that meet and exceed customer & Business expectations.

Head of Service Position Overview

Some of the key responsibilities and duties include;

Overall responsibility for the Byworth Service department

Direct line management Service team (field engineers & office staff)

Ownership of all Service Jobs

Maximising productivity and minimise costs

Overall responsibility for Service Profit and Loss

Maintain profit margins and hit revenue and growth targets

Promote and ensure safe working practices

Conduct goal setting and performance reviews

Ensure compliance with training

Manage van stock holding and engineer resources

Develop trainees

Investigate warranty claims

Complete management administration and reporting to the board

Head of Service Position Requirements

Previous roles held heading up and growing a demanding Service Division

Ability to review and understand Business Information and Data

Strong Commercial awareness

Experience with Field Service IT packages an advantage

Head of Service Position Remuneration

Salary and full package are open for negotiation (all based on experience)Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer

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