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Technical Support Engineer

Leatherhead

Job Description Technical Support Engineer

Our IT systems are an essential supporting service for the wider business that the Head of IT is responsible for delivering with the support of the IT Systems Engineer, IT Network Administrator and Dynamics Analyst. Core services are being moved to Microsoft’s Cloud alongside a Change programme of Digital Transformation implementing Microsoft Dynamics.

This role is highly visible across all internal areas of the business, as well as interacting with external parties. Support the delivery of effective day to day operational IT and communications services across the organisation.

Key Accountabilities

Day to day fault analysis and troubleshooting

installing, configuring and licencing software

Setting up new hardware

Network patching

Determining requirements for joiners and completing the full new user set up, including user induction.

Closing down leaver accounts

Providing technical support to ESPUG staff in the use of their computers, mobile devices and installed software

Logging and responding to IT support requests from ESPUG staff

Raising issues with third-party service providers, e.g. managed firewall services, software developers, cloud services

Maintenance of departmental documentation

Assisting with keeping the SharePoint based intranet up-to-date.

Essential

Familiarity with a Microsoft domain environment

Understanding and experience of Windows Active Directory; adding users to group, assigning permissions.

Experience supporting users with Windows 10 and Microsoft Office 365, including MS Teams.

Experience with managing Microsoft 365 environment

Experience supporting mobile devices on Intune MDM

Nice to have:

Experience with Dynamics 365

Experience of working with ISO 27001 Information Security standard

Microsoft PowerPlatform

Powershell SharePoint, Teams

Benefits include:

Holidays: 24 days, going up to 25 after 3 years and up to 26 after 5 years of employment. The company gives you the opportunity to buy/sell up to 3 days per year.

Bonus

Enhance Pension

Private Medical Insurance

Life insurance

Employee Rewards Portal: access to exclusive discounts and flexible benefits such as Cycle to Work and EV car Salary Sacrifice Scheme.

Enhanced Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment.

Volunteering day: one day a year fully paid.

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