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Customer Service Team Leader

Peterborough

Brook Street is thrilled to represent a leading national Financial Services company in their search for a dynamic Customer Service Team Leader!

As a Customer Service Team Leader, you'll play a pivotal role in leading and managing a team to deliver exceptional customer service across our product range. You'll be instrumental in driving change, implementing company strategy, and actively participating in various operational projects.

We're seeking someone who can identify and implement improvement opportunities, manage risks effectively, and ensure regulatory compliance while prioritising fair treatment of all customers.

Job Details:

Type: Full-time, 9-Month Fixed Term Contract (FTC), with potential permanent opportunity

Location: Peterborough

Salary: Up to £30k

Key Responsibilities:

Lead team members in alignment with company policies, expectations, and values.

Keep the team informed and equipped with up-to-date regulatory, product, and business knowledge.

Collaborate with peers to achieve business results and contribute to strategic objectives.

Ensure the quality of work by providing regular coaching, mentoring, and training.

Identify and address technical issues, manage risks, and support new initiatives.

Foster the development of highly effective and adaptable teams.

Be instrumental in the implementations of company/ departmental and systems changesRequired Skills & Qualifications:

Managerial experience in Financial Services ...

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Customer Service Team Leader jobs in Peterborough

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