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Davis Commercial Services Ltd
Northampton
Position: Service Desk Administrator Location: Earls Barton, Northampton Job Type: Full-Time Salary: £12ph Benefits: 20 days holiday Working times: Shift Patterns between 7am - 7pm Monday to Friday - 40 hours per week Pension On-site parking At Davis Commercial Services Engineering Ltd we are seeking a dedicated and detail-oriented Service Desk Adm
Job Source: Davis Commercial Services LtdMATCH RECRUITMENT LTD
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Job Source: Abacus ConsultingACS Recruitment Solutions Ltd
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Job Source: ACS Recruitment Solutions LtdAbacus Consulting
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Part time Purchase Ledger Administrator, friendly head office finance team, Milton Keynes, £25,000 FTE Working within a Finance team of 7 and working closely with the Finance Manager and Purchase Ledger Supervisor As the Part Time Purchase Ledger Administrator, your key responsibilities will be to: Accurately match stock invoices to P/O’s and code
Job Source: Abacus ConsultingNorthampton
Position: Service Desk Administrator
Location: Earls Barton, Northampton
Job Type: Part-Time (15-20 hours per week)
Salary: £12ph
Benefits: 20 days holiday (pro-rata)
Pension
Working times: Shift Patterns between 7am - 7pm Monday to Friday
On-site parking
At Davis Commercial Services Engineering Ltd we are seeking a dedicated and detail-oriented Service Desk Administrator to join our dynamic team in the HVAC servicing and maintenance industry. This role is pivotal in facilitating efficient operations and exceptional customer service. The administrator will serve as the first point of contact for clients and engineers, supporting with the management of service requests, dispatching teams, and ensuring all interactions are logged and resolved promptly.
Main Responsibilities
Logging reactive calls received, report them to the team.
Contacting sites when calls received and ensure the information received is correct
Answering the service desk phones and deal with enquiries
Passing calls to engineers
Chasing parts and update service operative software to correct status and purchase order delivered
Reporting directly to the Service desk supervisor and ensuring that targets are consistently achieved
Provide emergency out of hours coverage, as part of a rota, which can change depending on the needs of the business, approx. 1 evening per week
Ensure all relevant information relating to the job is recorded on service operative software, i.e. All emails/PO’s/Permits/Updates/Telephone conversations etc.
Ensure all calls are at the correct status
Ensuring contract policies and processes are effectively communicated and implemented to meet contractual obligations
Liaise with Management and review KPI reports, action as appropriate
Ensure that service to the customer is of the highest standard and quality at all times and their requirements are met
Attend training and to develop relevant knowledge, techniques and skills
Adhere to health and safety policy and other requirements
Other Features of the Post
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Requirements
Experience in the refrigeration and air conditioning industry would be preferable
Excellent telephone manner
Excellent I.T. skills
Ability to work on own initiative
Email Alert for Part time - Service Desk Administrator jobs in Northampton
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