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Manning Global AG
ReadingReadingEnglandUnited Kingdom
Our client, a global iconic technology brand company, is recruiting for a Call Centre Manager to join their business in the United KIngdom. Position Title: Call Centre Manager Position Type: FTE Start Date: ASAP Duration: 1 year rolling Location: Reading, UK (will move to London in H2 2024) Contact :Alena I | +44 151 808 1052 Responsibilities: Desi
Job Source: Manning Global AGAspire Defence Services Ltd
Tidworth
Do you have a passion for delivering quality customer service? Are you a natural leader that has a talent for inspiring teams? As the Call Centre Manager, you will be the driving force behind the team, ensuring the achievement of KPIs and meeting the needs of both our internal and external customers. Your role will involve the adaptation and devel
Job Source: Aspire Defence Services LtdHONOR
ReadingReadingEnglandUnited Kingdom
About HONOR HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, givi
Job Source: HONORSuits Me Limited
Manchester
Call Centre Manager Suits Me Limited Office based, Manchester City Centre M3 2LF £35,500 per year + opportunity to earn good bonus. Benefits: 6 weeks paid holiday + bank holidays, performance bonus, company pension scheme. Exciting opportunities for career growth and advancement within the company. Job Type: full-time, permanent We are seeking an
Job Source: Suits Me LimitedTalent Solutions Network
ManchesterManchesterEnglandUnited Kingdom
Position: Call Centre Team Manager Location: Wigan (3 days per week in the office) Salary: £37,000 - 47,0000 The company: This is an opportunity to join a genuine market leader and growing organisation that invests in your personal and career development, health and wellbeing and general happiness at work. The role: This is not a traditional team m
Job Source: Talent Solutions NetworkTalent Solutions Network
Greater Manchester
Job DescriptionPosition: Call Centre Team ManagerLocation: Wigan (3 days per week in the office)Salary: £37,000 - 47,0000The company:This is an opportunity to join a genuine market leader and growing organisation that invests in your personal and career development, health and wellbeing and general happiness at work.The role:This is not a tradition
Job Source: Talent Solutions NetworkBack 2 Work Complete Training
Cottingham, North Humberside
Were recruiting for Customer Service Advisors to earn up to £24,928 Per annum. Customer Service Advisor benefits: Very healthy commission scheme- giving you the chance to set your own goals and earn Employee engagement events- check out our social media to look at how we immerse you into social events and activities. We want you to be part of our c
Job Source: Back 2 Work Complete TrainingPertemps Glasgow
Kilmarnock
Customer Service Agents Pertemps are currently working with an Ayrshire based financial services company, who are looking for Customer Service Agents to join their busy teams. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. If you have a background working withi
Job Source: Pertemps GlasgowReading
Job DescriptionAbout HONORHONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR’s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves. For more information, please visit HONOR online at HONOR United Kingdom (hihonor.com)Title: Call Centre ManagerJob Location: Reading, UK (will move to London in H2 2024, Frequent business trips to various customer locations (including some international travel) About the RoleIn this exciting role, you will play a pivotal role in shaping the success of our brand's call center partners. You will be responsible for developing and delivering engaging training programs that equip new hires and existing representatives with the knowledge, skills, and behaviours to provide exceptional customer service that reflects our brand values. Ultimately you propel sales of our focus models by actively taking part in the sales process.This role will require extensive travel to various locations across the UK and internationally. ResponsibilitiesDesign, develop, and deliver comprehensive training programs on brand-specific products, services, policies, and procedures.Responsible for the call center targets by retailer as your own KPI’s.Build and design incentives with our internal departments to then drive them with the retailer. Facilitate interactive training sessions, incorporating a variety of methods such as classroom instructions, role-playing exercises, and e-learning modules.Coach and mentor new hires during their onboarding process, ensuring they are comfortable and confident in their ability to handle customer inquiries.Provide ongoing support and development opportunities for existing call center representatives, helping them improve their performance and stay up-to-date on the latest brand information. Identify skill gaps within the team and develop targeted training initiatives to address them.Collaborate with call center management across multiple retailers in the UK and internationally who support the UK market, and leadership to ensure training programs align with overall business objectives and customer service goals.Stay up to date on brand developments, industry best practices, and customer service trends to continuously improve training content.Evaluate the effectiveness of training programs and make adjustments as needed.Review sales numbers by department to then target your focus by team (retentions/sales/webchat/inbound and outbound).QualificationsMinimum 5 years of experience in call center training or a related field.Proven ability to develop and deliver engaging, interactive training programs.Strong understanding of adult learning principles and instructional design methodologies.Excellent communication, presentation, and interpersonal skills.Passion for our brand and a commitment to providing exceptional customer service.Experience of working in a fast-paced, customer-service oriented environment (a plus).Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).BenefitsWe offer a competitive compensation and benefits package, including:Friendly atmosphere and teamwork spirit.Interesting and challenging international work environment.Flexible, open-minded management and a dedicated team.Opportunity for self-realization in a company with great potential.Why You'll Love Working HereOpportunity to make a real impact on the success of our brand's customer service experience.Dynamic and fast-paced work environment.Opportunity to develop your training and development skills.Be part of a team that is passionate about delivering exceptional customer service.Ready to Join Our Team?If you are a passionate and experienced trainer who is excited to make a difference, we encourage you to apply!Please, send your resume in ENGLISH version, thank you.Please Read the Privacy notice:https://agreement.itsec.hihonor.com/asm/agrFile/getHtmlFile?agrNo=1346&country=gb&branchId=0&langCode=en-us
Call Centre Manager jobs in Reading
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