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Kelly Services
Solihull
Are you a Customer Service focused professional with a passion for delivering an excellent customer experience ? Do you enjoy a fast paced, busy but varied role? Looking for a company that values you? If so, this role could be for you. An exciting opportunity has arisen to be part of my client's Customer Service team. This role is key to ensur
Job Source: Kelly ServicesWarwickshire CC Contract
Nuneaton
Are you looking for a new opportunity to develop a career in Local Government? We have an opening for an Business Centre Support Officer to join our client, a West Midlands based Local Authority.Job Title: Customer Service ExecutivePay rate: £12.18phDuration: Temporary ongoing (could become permanent for the right candidate)Company: Warwickshire Co
Job Source: Warwickshire CC ContractWarwickshire CC Contract
Nuneaton
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We are looking for dedicated Customer Service Executive's to join the team in Nuneaton and become the friendly face and voice of their centres. Job Title: Customer Service Executive Duration: Temporary o
Job Source: Warwickshire CC ContractBrellis Recruitment
Coventry
Customer Service Executive. £27,000 - £30,000 per annum, depending on skills experience. 33 days holiday, plus bonus. Working 08:30 to 17:00, Monday to Friday. About the Customer Service Executive Role: As a Customer Service Executive, you will play a pivotal role in managing business-to-business (B2B) key accounts and end-to-end (A to Z) custom
Job Source: Brellis RecruitmentJames Recruitment
Nuneaton
Part time - Pro rata - Hours are 6am - 1230pm or 1230pm - 530pm £23,000 pro rata Nuneaton Our client a leading UK waste management company based in Nuneaton are currently seeking a Customer Service Operator to join this fast paced business you will be responsible for providing assistance to our clients customers and drivers. You will need to fulfil
Job Source: James RecruitmentBRELLIS RECRUITMENT LIMITED
Coventry
Customer Service Executive . £27,000 - £30,000 per annum, depending on skills experience. 33 days holiday, plus bonus. Working 08:30 to 17:00, Monday to Friday. About the Customer Service Executive Role: As a Customer Service Executive, you will play a pivotal role in managing business-to-business (B2B) key accounts and end-to-end (A to Z) customer
Job Source: BRELLIS RECRUITMENT LIMITEDKelly Services (UK) Ltd
Solihull, West Midlands
Are you a Customer Service focused professional with a passion for delivering an excellent customer experience? Do you enjoy a fast paced, busy but varied role? Looking for a company that values you? If so, this role could be for you. An exciting opportunity has arisen to be part of my client's Customer Service team. This role is key to ensuring th
Job Source: Kelly Services (UK) LtdGlue Resourcing
Coventry
Job DescriptionThe Role: Customer Service ExecutiveLocation: CoventrySalary: £30,000 per annumStatus: PermanentHours: Monday to Friday 0800-1700Your Mission: The Customer Service Executive will be responsible for handling customer enquiries and queries in a highly proficient/professional manner, enhancing customer knowledge and experience. Maximisi
Job Source: Glue Resourcingcoventry, england, United Kingdom
The Role: Customer Service Executive
Location: Coventry
Salary: £30,000 per annum
Status: Permanent
Hours: Monday to Friday 0800-1700
Your Mission: The Customer Service Executive will be responsible for handling customer enquiries and queries in a highly proficient/professional manner, enhancing customer knowledge and experience. Maximising revenue through follow-up of sales enquiries, recognising enquiry potential and maximising output through inbound and outbound telephone calls.
The Client: Established in 1976, our prestigious client is a family-owned business which manufactures outdoor living space. A company with a great culture and values which recognises and rewards their employees. An outstanding place to work with aa supportive leadership team in superb new open-plan offices in Coventry.
The Position:
Taking inbound calls, maximising, and recognising the potential of each call whilst servicing the customer's needs.
Achieve set sales and service KPIs.
Follow up on sample requests and other sales opportunities by telephone.
Setting appointments, referring to installers, progressing project and commercial opportunities where appropriate.
First-line processing and resolution of customer complaints/disputes, where these occur.
Send out quotations promptly.
To respond to customer's emails promptly.
Ideal Candidate Profile:
You must be able to demonstrate a high level of telephone skills and have a passion for servicing customer’s needs and contributing to sales targets.
You will be required to take incoming calls, maximise potential, driving the call towards achieving set KPIs and business goals.
The successful candidate will also demonstrate excellent sales skills when following up on client quotations and making outbound calls to follow up on sales opportunities for the business. The candidate may also be responsible for reviewing post-purchase queries and any first-line resolute of customer disputes/complaints.
Previous experience within a sales office setting
Excellent telephone skills
Excellent listening skills
Highly articulate with a high standard of literacy
A passion for offering a first-class service.
Ability to work accurately at a fast pace.
Warm and friendly attitude
Resilience when dealing with difficult discussions.
Previous experience in complaint handling and/or dispute resolution
To be able to work within a team, in a busy environment.
Highly Organised
Ability to communicate to various levels both internally and externally.
Customer Service Executive jobs in coventry, england, United Kingdom
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