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1st Choice Staff Recruitment
Huntingdon
Do you enjoy customer service delivery? Do you have IT skills? Customer Service Advisor Huntingdon Hybrid Once Trained Full Time, Permanent Monday – Friday – 37.5 hours per week shift - Between 8am & 6pm Our client is seeking to add to their Customer Service team a further Advisor delivering first class customer service to customers either b
Job Source: 1st Choice Staff RecruitmentInfinity Recruitment Consultancy Limited
Huntingdon, Cambridgeshire
Are you seeking a Monday to Friday Customer Service role? Do you have customer facing experience in a retail setting or similar or do you have telephone based customer service experience? Our successful client, with offices based in Huntingdon, is seeking a Customer Service Advisor to join them on a permanent full time basis working 8am - 4.15pm /
Job Source: Infinity Recruitment Consultancy LimitedCity Group Recruitment
Wood Walton, Cambridgeshire
Our esteemed client is looking for a Customer Service / Administrator to join their team. This role is not call centre based and needs a candidate who is an all rounder with a wealth of office experience. Location: Woodwalton Salary: £27,000-£30,000 * Processing Customer Orders * Handling customer queries & complaints * Calling customers to di
Job Source: City Group RecruitmentCity Group Recruitment
Wood Walton
Our esteemed client is looking for a Customer Service / Administrator to join their team. This role is not call centre based and needs a candidate who is an all rounder with a wealth of office experience. Location: Woodwalton Salary: £27,000-£30,000 * Processing Customer Orders * Handling customer queries & complaints * Calling customers to di
Job Source: City Group RecruitmentBrook Street
Peterborough
Customer Service Advisor Are you looking for a new opportunity!? Brook Street have the pleasure of representing a fantastic client in Peterborough. Brook Street are looking for an experienced Customer Service Advisor to join our client's enthusiastic team. The right candidate needs to ensure the highest standards of customer service is consistent
Job Source: Brook StreetBrook Street
Peterborough, Cambridgeshire
Customer Service Advisor Are you looking for a new opportunity!? Brook Street have the pleasure of representing a fantastic client in Peterborough. Brook Street are looking for an experienced Customer Service Advisor to join our client's enthusiastic team. The right candidate needs to ensure the highest standards of customer service is consistent
Job Source: Brook StreetRSA / More Than
Peterborough
Introduction Full Time / Permanent positions - 35 hours per week. Base Salary : £21,840 dependant on experience RSA Office - Lynchwood House, Peterborough. Range of set working patterns including evenings and weekends Monday-Friday; 8 – 8.15pm, Sat 9 – 5.15pm, Sun 10 - 5.15pm. The role will be a hybrid working arrangement split between our Peterb
Job Source: RSA / More ThanGlobal Technology Solutions Ltd
Peterborough
Location - Hampton, PeterboroughPay - £15 per hour, after 3 months goes up to £17.46Contract - 3 months with potential extensionsHours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week.Required skills:- fluent German and English speaking, with strong all round communication skills- Plenty of C
Job Source: Global Technology Solutions LtdPeterborough
German Customer Service Advisor
Remote Based (however once/twice a month working in Cambridge office)
Salary: £23,500 + Fantastic benefits package including equipment provided
Four-week training program, week one and three in the Cambridge office
Our client is a fast-growing health and wellbeing service, they are looking for a strong customer service associate who will support their customers. You will be responsible for ensuring the success of the customers’ journey answering customers’ questions, concerns and overall needs and providing helpful solutions to them in an accurate and efficient manner, maintaining high standards of customer service across all interactions.
The role will include but is not limited to:
Answer customer queries and process incoming customer requests via phone and email using ticket management software in line with company policies and service level agreements.
Process customer orders via various non-voice channels (Quick Order, Web Order, Fax) using in-house system software in line with policies and service level agreements.
Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required.
Make outgoing phone calls to customers where appropriate to achieve a satisfactory resolution.
Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
Ensure a proactive, flexible, and positive approach always when handling customer requests.
Strive to achieve high customer satisfaction by going above and beyond.
Motivate and encourage customers across the customer journey to maximise customer satisfaction.
On offer:
Rewarding salary packages
Contributory pension scheme of up to 6%
Opportunity to buy & sell holiday
Gym membership discounts
Contributory hospital and health cash plan
Cycle2Work scheme
Eye care vouchers
Life assurance
Discounts at leading brands and retailers
Hours of work (37.5 hours per week)
5-week rotational shift:
Week 1: Monday to Friday. 07:00 - 15:15
Week 2: Monday, Tuesday, Wednesday, Thursday, and Saturday. 07:30 - 15:45
Week 3: Monday to Friday. 11:00 - 19:15
Week 4: Monday, Tuesday, Wednesday, Thursday, and Saturday. 08:00 - 16:15
Week 5: Monday to Friday. 11:45 - 20:00
German Customer Service Advisor jobs in Peterborough
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