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Contact Centre Advisor

Norwich

£ 22308/annum bonus potential

We’re looking for people who can have great conversations over the phone and on-line. Whether you have previous sales experience or are brand new to the sector, we will provide the necessary training to ensure you succeed. This isn’t cold calling; these are all conversations with current or interested parties, and your role as a Contact Centre Advisor is to turn those conversations into leads for our sales team.

The ideal candidate will be focused, like working to targets, have strong communication skills and a fabulous telephone manner.

RESPONSIBILITIES

Calling prospective customers at their request or speaking with them on-line

Listen to what our customers want and walk them through our product ranges

Securing an appointment for our sales team to meet our customer and complete the sale

Meeting set targets through your product knowledge and excellent customer service

REQUIREMENTS

Great verbal communication skills

Skills in telesales, retail, estate agency or customer service desirable

Basic IT skills

Ability to work in a team and follow direction

Being self motivated

REWARDS

Competitive salary and performance related bonus up to an extra £8k per annum or £666 each month

31 days holiday, increasing to 33 days after 2 year’s service

Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor and on-line fitness classes

Frequent internal Call Centre incentives and rewards

Paid time off annually to volunteer

A wide variety of retail, cinema, theatre, food  shopping, eating in and out  discounts and freebies

Discounted staff purchase scheme

Break out games room

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

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