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Hemmersbach UK Ltd
Birmingham
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force an
Job Source: Hemmersbach UK LtdFranklin Fitch
birmingham, england, United Kingdom
IT Field Engineer | £25,000 - £30,000 + Company Benefits | Hybrid | Education Are you looking to join a technical team full of driven and passionate people? Are you looking to develop and grow in an expanding company? Are you looking to work across a wide range of technologies? We are working with a Private Education organisation with multiple si
Job Source: Franklin FitchFranklin Fitch
Birmingham
Job DescriptionIT Field Engineer | £25,000 - £30,000 + Company Benefits | Hybrid | EducationAre you looking to join a technical team full of driven and passionate people?Are you looking to develop and grow in an expanding company?Are you looking to work across a wide range of technologies?We are working with a Private Education organisation with mu
Job Source: Franklin FitchRandstad Care
Birmingham, West Midlands
Are you passionate about making a positive and lasting difference in young people's lives? We are currently seeking dedicated Residential Support Workers to join a dynamic team in providing care and support to vulnerable children with complex needs. Their children's homes operate 24/7, offering a family-type atmosphere to promote the healthy develo
Job Source: Randstad CareVIQU Limited
Birmingham
IT Support Engineer – Birmingham - £25,000 to £28,000. We have partnered with an organisation based within the educational sector, who specialise in Technology and Telecoms. The company are recruiting for two IT Support Engineers to join their team of 20 Engineers. The IT Support Engineer will be office based 2 days a week in the office – part of t
Job Source: VIQU LimitedFranklin Fitch
Birmingham
Are you passionate about providing exceptional technical support and resolving complex IT issues? We are seeking a talented individual to join our client’s dynamic team as a 2nd Line Support Technician. Key Responsibilities: Provide expert technical support to clients via phone, email, or in person. Diagnose and troubleshoot complex hardware and so
Job Source: Franklin FitchNovus
Birmingham
Are you currently working in education and looking for a new challenge? Are you enthusiastic about making a difference in the lives of individuals? Can you inspire, empower and inform people to turn their lives around and reach their full potential? Do you want a rewarding career with opportunities for progression where you will experience genuine
Job Source: NovusSelco Builders Warehouse
Birmingham
The Job Working as part of a small team you will be responsible for the availability and stock turn performance of a group of products within our business. Using Relex, an industry leading forecasting & replenishment system, you will manage the demand forecast, lifecycle and order placement of your group of products. Through daily collaboration wi
Job Source: Selco Builders Warehousebirmingham, england, United Kingdom
Level 2 Desktop Support
About us
We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 27 years, we have delivered millions of pounds in cost savings to our clients. With offices in the UK, Europe, India and the US, we have clients spread across all 6 continents.
Our clients and our talented people have always guided our basic strategy and direction; so much so, that we named the company after our most basic principles. We are, and always will be ‘allied’ to our client's needs and objectives. Our team is at the heart of our business, we are proud of each and every one of them. They are exceptional and we are looking for more exceptional people to join us.
Key responsibilities:
· Provide 2nd Line onsite desktop and application support services to end users
· Troubleshoot and resolve incidents relating to Desktop operating systems and mobile devices
· Repair hardware and peripheral faults in conjunction with warranty providers
· Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs
· Operate cohesively with the service desk team to maintain service levels
· All work undertaken must be logged via a Service Desk Reporting Tool and this must be kept up to date and accurately and clearly indicate the incident details and remedial actions taken.
· Escalate all critical and high priority incidents to line and senior management
· Report recurring incidents to problem analyst teams and line management
· Proactively contribute to service improvement initiatives
· Provide technical expertise and assistance on project assignments
Behavioural skills required:
· Must have very good customer facing skills and be well presented
· Must have an assertive, confident, positive and a professional manner
· Ability to engage and communicate effectively with colleagues and customers alike
· Demonstrates independent and pro-active thinking
· Highly organised with the ability to adapt to different working environment seamlessly
· Builds effective relationships both within the team and across the business scope
· Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices
· Must be able to work alone and unsupervised, taking the initiative when necessary
· Has an understanding and respect for service delivery processes
Technical skills required:
Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing tickets through an Incident Management tool
Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10
Excellent support experience with mobile devices e.g. tablets and smartphones running iOS and Android OS
Working knowledge of current and legacy hardware platforms
Strong background in supporting latest Microsoft Office suite on Windows and Mac platforms with recent support.
Good Knowledge of TCP/IP and Network configuration at a Desktop OS level
Enterprise level support of Active Directory and Exchange for troubleshooting, configuration and administration activities
Previous experience in the creation of technical support documentation
Enterprise support of Microsoft Office 365, desktop and Admin
Knowledge of Service Management processes e.g. ITIL
Previous experience working in a managed service environment working to defined scope and with strict SLAs
Exposure to Infrastructure technologies – Server, Networks etc
Working knowledge of Mac OSx, Latest Windows OS (preferably A+, MCP or MCSE qualified) and related Office applications.
Basic knowledge of LAN/WAN, TCP/IP Protocol, Citrix, routers and switches
Basic experience of Support/administration of Windows servers
Basic experience with Windows Server and associated architecture/services (Active Directory, Group Policy, server roles, DHCP, DNS, IIS)
Installation, configuration and troubleshooting of hardware and software.
Experience & Qualifications:
Minimum 3-5 years’ experience in 1st and 2nd level Support, at least 3+ years at level 2
L2 Desktop Support Engineer - Birmingham, UK (Adhoc/ On Demand Support) jobs in birmingham, england, United Kingdom
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