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ApplyYou’ve probably heard of Auto Trader, but do you know what we’re all about?
We’re the UK’s leading automotive marketplace, a heritage brand, and a tech darling of the stock market. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans.
In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously.
At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together.
Auto Trader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you.
We're looking for a Customer Solutions Advisor to join our Sales and Customer Partnership Team.
You may think a love of cars is a must to work at Auto Trader, but it's not. A passion to deliver exceptional customer service is what we look for.
As a Customer Solutions Advisor, you will be the first point of contact for our automotive retail customers (B2B), 3rd party tech partners, and manufacturers. Every customer is different having unique goals, business models, pain points, and objectives. Using effective questioning and listening skills you will provide an outstanding customer experience every time.
Queries will range from order bookings, billing queries to more technical support and setup queries such as troubleshooting and supporting our technical teams with API integrations. With curiosity, resilience, and empathy you will work regularly with internal teams, 3rd parties, and external customers through inbound and outbound calls and emails. Where first-time resolution is not possible, you will display your ability to take ownership by working with internal colleagues to problem solve.
It isn't only about answering queries. You will apply root-cause analysis to improve processes, educate customers, and influence digital change in the automotive industry. To help our customers and stakeholders achieve their goals, you will understand their current and future needs to support effectively and mitigate potential risks.
As you will be the voice of Auto Trader, it is also crucial that you have an engaging communication style and are great at building relationships with customers.
We’re offering a salary of £25,000 - £28,000, plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares.
You'll have 28 days holiday per year, and that's in addition to bank holidays and half day closures on Christmas and New Year's Eve.
That’s not all. We have employee pension contributions up to 7%, comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more.
We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more.
On top of all that, our hybrid model, Connected Working, combines the best of both worlds – office and home working. You’ll have two fixed weekly office days for team collaboration and one more of your choice to suit your work-life balance.
Additionally, during July and August, along with two weeks in December, we have our remote first periods. During these times, you can work remotely, whether that's from another location in the UK or even from certain locations abroad.
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