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ER Recruitment Limited
Leicester
Customer Service Advisor Syston, Hybrid (2 days office based) £23,754 + bonuses Do you have experience handing a large amount of inbound calls in a contact centre team? Are you passionate about resolving customer issues and complaints? Do you want to work for a business who celebrate success & offer great training? The Company: ER Recruitment are w
Job Source: ER Recruitment LimitedSF Recruitment
Hinckley
SF Recruitment are looking to recruit a Customer Service Advisor to work for a leading business based in Hinckley. The role requires you to excel in enthusiasm as part of their account management team. You will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fas
Job Source: SF RecruitmentP3 Search & Selection
Warwick
We are looking for a customer service advisor in the CV34 area. This is for a well known insurance company. You must have experience in customer service over the phone. Monday to Friday. Full time permanent position. £22k per year. Please apply for an immediate interview.
Job Source: P3 Search & SelectionMorson Talent
Coventry
Job Opportunity: Customer Service Advisor - Severn Trent Location: Coventry Head Office Duration: 3-month initial contract with potential for extension or permanent role Hours: Rotational shifts pattern between 6:30 AM to 10:00 PM. Typically, 7.5-hour shifts for 4 days and a 7-hour shift for 1 day. Rota: 8 weeks fixed rota (know what you are
Job Source: Morson TalentGordon Yates Limited
Coventry
Customer service advisor - exciting growing interiors brand Coventry office location Great opportunity for personal development INTRODUCTION Our client is an ambitious growing interiors brand with an emphasis on product and design excellent. They have a longstanding UK presence and global operations employing over 500 staff. Their business engage
Job Source: Gordon Yates LimitedVistry Group PLC
Leicester
Role overview ID: 2024-5057 Entity: Vistry Region: Vistry North East Midlands Department: Customer Service Contract Type: Permanent - Full Time Job Location: Enderby, Leicestershire Date Posted: 09.05.2024 We have a new opportunity for a Customer Service Advisor to join our team within Vistry North East Midlands, at our office in Enderby, Leicester
Job Source: Vistry Group PLCInteraction Recruitment
Birmingham
Interaction Recruitment are seeking a Customer Service Advisor for our client in Birmingham. Duties Include: General Administration. Data Inputting. Speaking to customers on the phone and passing them through to different departments. General filling and photocopying. Answering incoming telephone calls. Working Hours: Monday to Friday. 0900 - 1600.
Job Source: Interaction RecruitmentJob Board Direct
Birmingham
Customer Service Advisor Birmingham We are looking for an enthusiastic and motivated Customer Service Advisor to join our Service delivery team in Birmingham. You will be part of a growing and ambitious team with responsibility for making sure that both our drivers and customers are happy. About Engineius Engineius’ goal is simple: to make vehicle
Job Source: Job Board DirectNuneaton
A superb opportunity has arisen to join a global brand in the role of Customer Services Advisor.
Relationships mean everything to the client, and this one is particularly special. You’ll have an important part to play delivering best in class customer support to their prestigious automotive customer. You will play your part to deliver against business goals; through focussing on continuous improvement, quality and attention to detail. Ultimately supporting the team to build a customer service centre of excellence.
As a forward thinking and people focussed company, this is a fantastic opportunity to deliver outstanding service for internal & external customers alike, driving exceptional KPI performance, whilst adapting to changes in customer requirements & maximising opportunities for improvement.
As part of your key responsibilities you’ll:
Manage relationships and communications with retailers for all aspects of customer service & delivery.
Work in a fast-paced environment to address customer issues submitted via telephone, through CRM database, live chat or instant message.
Ensure key performance metrics are maintained and daily tasks are completed.
Manage Client Campaigns e.g. new vehicle launch, gathering stock data, issuing orders and crediting etc.
Assist with the creation of periodic performance reports, relating to customer service KPIs and escalate where KPIs are not achieved.
To take a lead in highlighting customer issues and drive improvements to prevent reoccurrence.
Support a culture of customer satisfaction through timely & thorough handling of queries.
Maintain detailed SOPs, Projects, Work Instructions and Process flows for all customer service processes.
Undertake regular training and development, with a clear focus on delivering exceptional customer experience.
Support the wider cross functional and cross regional teams, building key relationships to support query resolution and continuous improvement.
Ability to adapt and change in line with business needs
Ensure all activities are conducted in accordance with Health and Safety policies and procedures
QUALIFICATIONS AND EXPERIENCE:
Highly customer focussed
Ability to interface and support relationships at all levels in all markets
Ability to adapt and change rapidly
Understanding of all aspects of customer service, including client relationships
Excellent communicator, with an ability to persuade & influence both internal and external stakeholders.
Process driven, with an ability to identify opportunities for improvements in service, cost or revenue for Unipart or the client
Continuous improvement –capability of process design and sustainable process improvement
Systems literate, experienced in learning new systems, maximising benefits of systems and interrogation of data
Relevant Customer Service qualification or business experience
Full UK driving licence or ability to travel to other customer sites across the UK
INDL
Customer Service Advisor jobs in Nuneaton
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